AMAG Symmetry Scoop – April 2025

AMAG Technology Releases Symmetry Access Control V9.12   

Symmetry Access Control softwareAnnouncing the release of Symmetry Access Control 9.12, delivering smarter alarm management and improved system performance. This latest update introduces alarm routing to User Roles and User Accounts while still supporting routing to individual Symmetry clients—giving you greater flexibility and control over how alarms are viewed and managed.  

Symmetry 9.12 also features a new messaging system that minimizes performance overhead by reducing reliance on SQL database lookups for alarm data. With this release, alarm processing has been reimagined: User Roles, Clients, and User Accounts now “subscribe” to alarms based on customizable day/time windows defined in a Routing Profile, enabling more efficient and tailored alarm delivery.  Read More. 

 

AMAG Technology Announces 2024 Eagle Award Winners

Eagle Award winner for LATAM.AMAG Technology is proud to announce the winners of our prestigious 2024 Eagle Awards, recognizing the top-performing resellers who have demonstrated outstanding sales achievement, dedication to customer success, and a commitment to promoting AMAG’s Symmetry solutions across the Americas. 

Each year, we celebrate the partners who consistently deliver excellence in security solutions and customer service. The Eagle Award represents the pinnacle of performance within our channel community.  Read More. 

AMAG Technology and AVUTEC Launch New Vehicle Access Control Integration

AVUTEC logoAMAG Technology is excited to announce a powerful new integration with AVUTEC, bringing advanced vehicle access management to our customers. By combining AMAG’s trusted Symmetry Access Control System with AVUTEC’s high-performance ANPR camera systems—through the dedicated SymmetryAxon plugin—organizations can seamlessly manage vehicle access at controlled gates using nothing more than a license plate. 

AVUTEC’s SymmetryAxon plugin enables X-Series ANPR/LPR devices to automatically grant access to Symmetry cardholders based on their vehicle’s license plate. As a certified AMAG partner, AVUTEC developed the specialized SymmetryAxon software to run directly on their ANPR cameras, creating a real-time, automated solution for secure vehicle entry and exit. Read More.

Discover the New “Learn – Videos” Section on the Partner Portal

This is an image of the login screen for the AMAG Partner Portal.We’re excited to introduce a new AMAG Technology Partner Portal resource: the Learn – Videos section.

Designed with end users and integrators in mind, this new area features a growing library of short, informative videos to help you get the most out of your Symmetry Security Management solutions. Whether you’re just getting started or looking for expert tips, you’ll find valuable content covering:

  • Symmetry Access Control
  • Symmetry CompleteView Video Management System
  • Symmetry GUEST Visitor Management System
  • Symmetry CONNECT Identity Management System

From quick “how-to” tutorials to helpful tips and tricks, these videos are created to help you better understand the software and apply it in ways that work best for your organization or customers. Read More.

ISC West and TSE are in the Books

TSE group shotThank you to everyone who visited the AMAG Technology booths at ISC West in Las Vegas and The Security Event in Birmingham, UK. It was a pleasure meeting so many of you and sharing how our Symmetry Security Management System can help enhance your security operations. Our Symmetry Solution Suite offers many benefits:

Symmetry CompleteView Video Management – An open, user-friendly video system with simple deployment, scalability, and a powerful Vaidio® AI Analytics integration for security needs of all sizes.

Symmetry GUEST Visitor Management – Policy-driven, compliance based and up and running in minutes. Ditch the clipboard!

Symmetry CONNECT Identity Management – Automate your onboarding, enforce security policies and meet compliance easily.

Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.

Symmetry Wallet – Leverage unique web provisioning technology that supports our Google and Apple Wallet offering.

Symmetry Access Control – Drive business decisions using data that reveals unknown threats and empowers users to tailor decisions in real-time.

Contact your sales representative for a demo.

Important Update: End-of-Life Announcement for AMAG Technology Reader Lines

Please visit the Partner Portal for an important announcement about our Reader Lines.

Building a Customer-Obsessed Culture at AMAG Technology

AMAG Technology, led by President David Sullivan, is building a customer-obsessed culture. This month features Allan Price, Head of Global Supply Chain who shares how AMAG Technology’s unique ability to manufacture our own products gives us a significant advantage in supply chain management. From navigating the challenges of COVID to ensuring our customers benefit from shorter, more controlled supply chains, learn how we stay ahead of the competition.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner Portal. Microsoft Security Updates are available for:

  • v8.x
  • v9.x
  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2025

UK Office
  • May 5 – Early May Bank Holiday
  • May 26 – Spring Bank Holiday
  • August 25 – Summer Bank Holiday
  • December 25 – Christmas Day
  • December 26 – Boxing Day

US Office

  • May 26 – Memorial Day
  • July 4 – Independence Day
  • September 1 – Labor Day
  • November 27 – Thanksgiving Day
  • November 28 – Day after Thanksgiving
  • December 24, ½ Day  – Christmas Eve
  • December 25 – Christmas Day
  • December 31, ½ day – New Year’s Eve

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