AMAG Symmetry Scoop – April 2024

Organizational Updates and Process Enhancements

Headshot of Kyle GordonDear AMAG Certified Resellers,

I’m writing to our entire reseller community today to inform you of a few significant updates that have occurred over the last few months. Hopefully you have already been made aware of this information through your regional AMAG representative, but if by chance it was missed, I want to make sure I inform you all directly.

First and foremost, we’ve recently hired two new leaders to our Commercial Senior Leadership Team. Tony Dozier has joined the company to lead our regional sales efforts for the Americas and James Clark has recently joined to lead our sales efforts in EMEA and APAC. Both gentlemen come with a wealth of leadership experience in the integration space, and we are excited to bring their “channel-first” mindset to all of you.

Secondly, one of the most important processes that we introduced this year was the launch of our 12-month rolling road map. This is a process where we outline new features that will be released in the next 12 months for our entire solution suite (Access Control, Identity Management, Visitor Management, Video Surveillance, Command and Control). It is our intention to revisit this with you every quarter so that you have the most up-to-date and accurate information about our Symmetry ecosystem.

Many of you have already had a roadmap introductory discussion with your commercial representative, however over the next 12 months we will be introducing a significant number of enhancements to our existing portfolio. Therefore, to make sure no one gets left behind I’m asking the following. If we have yet to schedule a roadmap overview with your organization, please reach out to me directly via email and I will connect you with the appropriate team members to complete this task. This is a foundational effort to enhance the new way we will be conducting business.

You should expect to see direct updates from me on a regular basis to ensure that you are receiving consistent communications regarding additional updates and strategies. If you should have any questions, please do not hesitate to reach out directly.

Thank you for your partnership and collaboration,

Kyle Gordon

EVP – Global Sales, Marketing & Commercial Excellence

AMAG Technology Unveils New Strategic Direction, User Experience and Products

Product Graphic for SymmetryCustomer-focused evolution includes launch of unrivaled state-of-the-art security solutions

AMAG Technology announced a new strategic direction that focuses on an expanded view of the company’s product portfolio and improved customer experience for channel partners and end users. The strategy has the full support of Allied Universal®, AMAG Technology’s parent company and the world’s leading security and facility services provider.

“This isn’t just a shift in strategy, it’s a revolution in protection. We’re making the necessary moves to reinvigorate relationships with our channel partners and end users through improved experiences and visibility into our product offerings,” said David Sullivan, president of AMAG Technology. “AMAG has been a pioneer in the access control industry for more than 50 years. While our business has transformed dramatically over the years, perceptions of the company haven’t kept pace. Our new strategy provides our organization and selling channel with advancements to achieve objectives and empower customer success.” Read more.

AMAG Technology Announces Company Badge in Google Wallet

AMAG's Company Badge in Google WalletAMAG Technology announces it will offer company badges in Google Wallet™. Google Wallet is a secure and private digital wallet on Android devices that gives users quick access to their company badge.

Users can simply present their Android device to AMAG Technology’s Symmetry™ Blue reader to unlock a door. Storing a company badge in Google Wallet allows users to keep everything protected in one place, eliminating the need to remember and carry plastic cards.

“We are proud to offer company badges in Google Wallet and not only give Android device users easy and safe access to their offices and workspaces, but a convenient way to manage their identity,” said AMAG Technology Vice President of Product Management Roland Fournier.  Read more.

AMAG Technology offers Employee Badge in Apple Wallet for Symmetry Access Control Users

Employee badge in Apple WalletAMAG Technology announces they are offering employee badge in Apple Wallet, which enables an organization’s employees to seamlessly and securely gain access to office spaces and amenities with a simple tap of an iPhone or Apple Watch.

“We’re excited to bring employee badge in Apple Wallet to Symmetry™ Access Control customers, enabling an easy, secure and private way for users to access office spaces with their iPhone or Apple Watch,” said AMAG Technology Vice President of Product Management Roland Fournier. “Administrators and employees will benefit from the quick provisioning and we are excited to offer this exceptionally secure mobile technology to our customers.” Read more.

AMAG Technology Introduces Symmetry Control Room

Symmetry Control RoomAMAG Technology is proud to announce Symmetry Control Room, a command and control software that allows administrators to manage the alarms and events of multiple security systems in real-time from a single monitor. Symmetry Control Room simplifies security management and improves situational awareness by eliminating the need for security administrators to move from one system to another to manage alarms.

“Symmetry Control Room provides dynamic situational awareness for enterprise users needing to manage multiple systems simultaneously,” said AMAG Technology Vice President Product Management, Roland Fournier. “With its exceptional alarm management, adaptable user interface, robust graphical and workflow functionalities, it enhances operational efficiency, fostering greater responsiveness and maximizing return on investment.” Read more.

AMAG Technology™ Introduces Financial Services Program Empowering Channel Partners with Leasing Alternatives

AMAG Technology announces the launch of AMAG Technology Financial Services, a groundbreaking initiative designed to provide channel partners with flexible leasing alternatives for their customers. This program offers a strategic resource for channel partners, allowing them to offer customers the choice between purchasing products and services outright or leasing them for an agreed-upon term.

AMAG Technology Financial Services offers customized, flexible leasing solutions via a strategic partnership with Vantage Financial.

“We are excited to introduce AMAG Technology Financial Services as a strategic resource for our valued channel partners,” said AMAG Technology President, David Sullivan. “Our partnership with Vantage allows us to provide tailored leasing solutions that meet the unique needs of our channel partners and their customers, ultimately enhancing their ability to finalize sales and drive business growth.” Read more.

AMAG Technology™ Announces New Partner Portal

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at Access to the site will be granted within 24-48 hours. The link is also available on

AMAG Technology Exhibits at ISC West 2024, Expo Seguridad and Celebrates US Eagle Award Winners

AMAG Technology debuted a brand new booth at ISC West on April 10 – 12, 2024, and unveiled our new strategic direction. In addition, the company launched company badge in Google Wallet, employee badge in Apple Wallet and Symmetry Control Room.

The annual Customer Reception celebrated the US Eagle Award winners at Flight Club on Wednesday, April 10 at ISC West.  Winners included:

Convergint Technologies
Securitas Electronic Security
Next Technology Systems
Central North
Security Equipment, Inc.
Central South
Automation Integrated Building
Central West
Symmetric Interconnect Systems
Federal M.C. Dean, Inc.
Active Security Consulting
New England
Entrance Technologies, Inc.
New York
Schneider Electric Buildings Americas, Inc.
Northwest Entrance Controls, Inc.
SAF Technologies
TRL Systems, Inc.


Schneider Electric Eagle winner 2024 New booth google side of boothExpoSeguridad

Register for the May Customer Webinar – Symmetry GUEST

Join us for the May webinar which will highlight Symmetry GUEST Visitor Management. We’ve updated the software with many new features that will benefit end users. Learn how you can help your customer streamline and automate the visitor process with Symmetry GUEST.

May 21, 2024 at 10 am PT / 1 pm ET

Register now!

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the April 2024 versions. Microsoft Security Updates are available for:

  • v8.x
  • v9.x
  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

  • May 6 – Bank Holiday
  • May 27 – Spring Bank Holiday
  • August 26 – Summer Bank Holiday
  • December 25 – Christmas Day
  • December 26 – Boxing Day

US Office

  • May 27 – Memorial Day
  • July 4 – Independence Day
  • September 2 – Labor Day
  • November 28 – Thanksgiving Day
  • November 29 – Day after Thanksgiving
  • December 25 – Christmas Day

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