Connect with our Support Teams
Your success is our success and we are here to support you through every step of your journey with AMAG Technology.
Need help? We’ve got you covered.
When you choose AMAG, know that our team of experts will help and guide you throughout your security system’s lifecycle. We support Symmetry and our certified integration partners so you only need to call AMAG for support.
Site Support Agreement (SSA)
SSAs help keep a Symmetry™ system up-to-date, within technical guidelines and ensure top-tier technical support. Customers will have access to skilled technical and project management resources to assist in the planning, deployment, service and maintenance of their Symmetry System.
We recommend contacting your integrator or the technical support line for the best results. Technical Support is available from 8:30 am GMT - 1:00 am GMT the next day Monday - Friday excluding UK/US Bank holidays. Free and chargeable services are available to certified resellers. Emergency support during off-hours is available for our customers with Platinum SSAs.
The partner portal provides access to important documentation for your Symmetry System, technical bulletins and resources, and the most up-to-date price list.
A variety of in-person and online training classes are available globally to integrators, consultants and end users. Empower your team to become Symmetry experts.
Returns or RMA
To facilitate a prompt return, contact our Technical Support Team to validate your issue and initiate the RMA process.