AMAG Symmetry Scoop – September 2023

From the Desk of David Sullivan

headshot of David Sullivan

Valued Partners:


At GSX, we introduced our new portfolio graphic, illustrating our entire product offering of Access Control (Symmetry), Visitor Management (GUEST), Video Management (CompleteView), Business Analytics & Reporting, our PIAM management platform (CONNECT), and our PSIM platform (Control Room). It was our first pass at developing a visual to talk about our entire portfolio, which is truly a differentiator. There was a great deal of buzz around the Control Room product, and we uncovered a number of new opportunities for this product. We are excited about what the Control Room product has to offer.


Over the coming months, we will be working to build on our messaging by placing our portfolio at the center of a large ecosystem of partners to serve the numerous vertical markets that we operate in today. It will become our approach to how we present our products and solutions to both you and the end users. We believe that it will enhance your ability to land key end-user logos and bring you larger opportunities. Along with this new approach, we will continue to advance the technologies included in our portfolio to keep you competitive and at the leading edge of functionality and features.


There has been a lot going on behind the scenes at AMAG. As I am sure you have seen, we have added some big names to our executive management team, enriching our team with deep industry experience. I am personally excited about what we are talking about, and beginning to do. For you, our loyal customer, you too will be excited by what we will be bringing to market. AMAG is moving into its next chapter, and we are certain that you will be glad that you are aligned with us because we will continue to bring you new innovations, making it both easier to do business with us, and provide you with new tools to help you both manage and service your customer base while at the same time provide you new services to offer your end users.


I know that you want to know more about these changes, however, it is a little early for us to be bringing them to your attention, but we are sure that once we do, you too will be excited that you are an AMAG partner.



AMAG Technology Professional Services Department Wins Security Today 2023 New Product of the Year Award

Security today 2023 new product of the year

Security Today magazine has announced that AMAG Technology Professional Services is a 2023 Platinum winner of the Security Today 2023 New Product of the Year Award. In May 2023, AMAG launched its Professional Services department, which offers many services to our integrators and end users. AMAG Technology Professional Services works through any challenge and ensures systems are operating at peak performance. Click here to learn more.

GSX: It’s a Wrap!

AMAG attends GSX in Dallas, Texas

We just returned home from a successful GSX in Dallas, Texas. Thank you to all our customers, partners and friends who stopped by the booth to learn about all the new exciting things happening at AMAG!

If you are interested in learning more about our Symmetry Security Management System, please contact your sales representative for a conversation or demo.



Kyle Gordon, Executive Vice President of Global Sales, Marketing and Commercial Excellence chatted with


Kyle Gordon, Executive Vice President of Global Sales, Marketing and Commercial Excellence chatted with on the show floor at GSX 2023 about the company’s dynamic transition, Symmetry SR, and other developments. Watch the video!

SSA Amnesty Program Announced – Renew Your SSA Without Penalty

AMAG SSA Amnesty Program

Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program!


AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 – December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA.


Different levels are available depending on your needs.


Gold Level:

  • Free software upgrades and patches

  • Remote video technical support.

  • Free support for all certificated third-party integrations

Platinum Level:

  • Designated program manager

  • System checks to ensure optimal performance

  • 24/7 technical support, an accelerated path to Tier 3 and site visit escalations

  • Free replacement of AMAG-manufactured controllers

  • Free database conversions

  • Integrated 3rd party product support

  • Free end-user classroom training

  • Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier.


Don’t wait! Email to renew your SSA.

AMAG Technology Releases Symmetry Access Control V9.5

Woman scanning an ID badge and man beside her checking for access

AMAG Technology released Symmetry Access Control V9.5. Several new enhancements are included in this release. Click here to read the short article.





Migrate your Casi Rusco System to Symmetry SR

AMAG's Symmetry SR Retrofit system

Are you ready to replace your Casi system and don’t know where to turn? AMAG’s Symmetry SR Retrofit system is an easy, affordable migration solution.


AMAG has helped customers of all sizes, including large Fortune 500 companies, convert their legacy systems to Symmetry. Our team of experts supports you every step of the way to ensure a smooth transition. Symmetry SR provides:

  • Smooth pin-for-pin replacement transition

  • Save money on labor costs when you use existing wiring, enclosures, readers and badge populations

  • Seamless database conversion creates a smooth transition to Symmetry

  • Proven, reliable, powerful, easy-to-use, scalable

Download our brochure to learn more.


AMAG was the first to market with a solution and we are still supporting our customers! Contact your sales representative for more details or for a demo.


New Technology Partner Certifications, Integrations and Updates – Autumn 2023

AMAG Symmetry


AMAG has recently certified four new integrations via the Symmetry Partner Program. Click here for a full list.

AMAG Professional Services Supports End of Life for Windows Server 2012/R2

Windows Server 2012 End of Life; AMAG Technology Professional Services Can Help

Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our ProfessionalServices team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will:


Upgrade your Operating System

Upgrade Symmetry and all Clients

Migrate your system to a new server(s)

Deliver a plan and oversight to execute your project from beginning to end

Provide implementation and post-implementation support


Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023.


Contact ProServices today for a quote on how we can help at

Mobile Access, Cloud-Based Solutions, Analytics & Enterprise Access Control

Headshot of Jody Ross

Enterprise access control experts weigh in on how the industry is being shaped by mobile access, cloud-based solutions and analytics. AMAG’s VP of Sales, Jody Ross shares her thoughts! Read more.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the September 2023 versions. Microsoft Security Updates are available for:

  • v8.x

  • v9.x

  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.


Holidays 2023

UK Office

December 25, Christmas Day

December 26, Boxing Day


US Office

November 23, Thanksgiving

November 24, Day after Thanksgiving

December 25, Christmas Day


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