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© 2018 AMAG Technology, A G4S Company, All Rights Reserved

Services & Support

When you invest in a Symmetry System know that AMAG has everything you need to support your business and help your customers.

Symmetry Professional Services

Symmetry Professional Services and Customer Solutions Department ensures our customers experience maximum performance and return on their security system. The elite team of technical experts provides specialized expertise for advanced system and programming needs for complex installations. The department fosters a teamwork approach that brings together all project participants to carefully plan large system deployments and offer many specialized services.

Investing in Symmetry Professional Services and/or Symmetry Custom Solutions guarantees you always receive top-level support, whether it’s 24 hour telephone support, on-site support, or scheduled maintenance visits by your Technical Advisor.

 

Training

Staying up to date on the latest technologies ensures you can assist your end users with all aspects of their security system. That’s why AMAG’s Symmetry Training Program offers convenient classes for all levels at several US locations: Torrance, California; McLean, Virginia; and Burlington (Boston), Massachusetts. International Training classes are held in Tewkesbury, UK.

 

Site Support Agreements

Site Support Agreements are a cost-effective solution to keep a Symmetry™ system up-to-date, within technical guidelines and ensure top-tier technical support. Customers will have access to skilled technical and project management resources to assist in the planning, deployment, service and maintenance of their Symmetry System.

 

Technical Support

AMAG is committed to delivering the best service and support to our customers. We recommend contacting your integrator or the technical support line for best results.

 

In the USA, Technical support is available Monday through Friday from 5:00 am (0500) to 5:00 pm (1700) Pacific Standard Time. For our international markets support is available Monday through Friday from 8:30 am (0830) to 5:30 pm (1730) GMT excluding bank UK holidays. We do offer emergency support during off-hours for our customers with Platinum Site Support Agreements. 

AMAG’s technical support department offers a range of free and chargeable services to our Symmetry Authorized Resellers to ensure problems are resolved as quickly as possible.

 

Ordering Best Practices

Purchase orders will be reviewed to ensure all required information is included and an order acknowledgement will be issued within 24 hours upon receipt of the PO. The acknowledgement will have an estimated ship date that is based upon product availability. If you do not receive an acknowledgement within that 24 hour time period, please contact AMAG Customer Relationship Department immediately at