Services & Support
When you invest in a Symmetry System know that AMAG has everything you need to support your business and help your customers.
AMAG Technology Professional Services
AMAG Technology Professional Services delivers specialized technical resources and services to channel partners and customers to achieve maximum performance on their technology investments. AMAG Technology Professional Services can work through any challenge and ensure systems are operating at peak performance.
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End-of-life support for Windows Server 2012 / R2
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Health Checks and Preventative Maintenance
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System Commissioning and Site Acceptance Testing
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Strategies to help end users maximize their Symmetry system
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System Architecture for new and existing deployments
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Data Entry and Bulk Import of data from 3rd party systems
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Watch the webinar to learn more.
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Contact your sales representative or email proservices@amag.com to learn more or request a quote.
Training
Staying up to date on the latest technologies ensures you can assist your end users with all aspects of their security system. That’s why AMAG’s Symmetry Training Program offers convenient classes for all levels at several US locations: Torrance, California; McLean, Virginia; and Burlington (Boston), Massachusetts. International Training classes are held in Tewkesbury, UK.
Site Support Agreements
Site Support Agreements are a cost-effective solution to keep a Symmetry™ system up-to-date, within technical guidelines and ensure top-tier technical support. Customers will have access to skilled technical and project management resources to assist in the planning, deployment, service and maintenance of their Symmetry System.
Technical Support
AMAG is committed to delivering the best service and support to our customers. We recommend contacting your integrator or the technical support line for best results.
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Technical Support is available from 8:30 am GMT - 1:00 am GMT the next day Monday - Friday excluding UK/US Bank holidays. We do offer emergency support during off-hours for our customers with Platinum Site Support Agreements.
AMAG’s technical support department offers a range of free and chargeable services to our Symmetry Authorized Resellers to ensure problems are resolved as quickly as possible.
Ordering Best Practices
Purchase orders will be reviewed to ensure all required information is included and an order acknowledgement will be issued within 24 hours upon receipt of the PO. The acknowledgement will have an estimated ship date that is based upon product availability. If you do not receive an acknowledgement within that 24 hour time period, please contact AMAG Customer Relationship Department immediately at
