AMAG Symmetry Scoop – October 2023

Buy one Symmetry SR panel and get another one free.



Did You Know AMAG Manufactures its Own Products?


WEBINAR: A Sound Strategy: Audio and Analytics Fortify Security Teams

Register for AMAG's November customer webinar.



Are you using all the information available to you for comprehensive situational awareness? Join us for this month’s webinar featuring AMAG’s strategic audio partner, Zenitel. And, learn how AMAG’s upcoming release of Symmetry Analytics can help you stay ahead of potential threats.

  • Learn why adding audio is critical to a security program.

  • See why leveraging your access control data can help you make better decisions with Symmetry Analytics.

Register now to learn about the latest advancements and how they can help you increase response time, streamline your operations and be more efficient.



Join our webinar on Tuesday, November 21, 2023
10 am PST / 1 pm EST / 6 pm GMT




AMAG Releases Symmetry CONNECT Identity Management and GUEST Visitor Management System V1.73.30

AMAG Releases Symmetry CONNECT Identity Management and GUEST Visitor Management System V1.73.30

The newest Symmetry CONNECT Identity Management version includes several bug fixes.


Key Issues Resolved:

  • We have addressed an issue where the identity filter for user-defined fields was not working in conjunction with other filters in IDM.
  • We have addressed an issue where users could not select terminated, expired, or suspended identities as a filter option in CONNECT reports.
  • We have addressed an issue where the “Sync to PACS” functionality would default to the legacy card type instead of the selected default card type when syncing via the Access Groups Only option.
  • We have addressed an issue whereby Credential expiration was occasionally not being applied. Read more.
SSA Amnesty Program Announced – Renew Your SSA Without Penalty

Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program!


AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 – December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA.


Different levels are available depending on your needs.


Gold Level:

  • Free software upgrades and patches

  • Remote video technical support.

  • Free support for all certificated third-party integrations

Platinum Level:

  • Designated program manager

  • System checks to ensure optimal performance

  • 24/7 technical support, an accelerated path to Tier 3 and site visit escalations

  • Free replacement of AMAG-manufactured controllers

  • Free database conversions

  • Integrated 3rd party product support

  • Free end-user classroom training

  • Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier.


Don’t wait! Email to renew your SSA.


Microsoft® Security Updates & Symmetry Systems Requirements
The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the October 2023 versions. Microsoft Security Updates are available for:

  • v8.x

  • v9.x

  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2023

UK Office
December 25, Christmas Day
December 26, Boxing Day

US Office
November 23, Thanksgiving
November 24, Day after Thanksgiving
December 25, Christmas Day





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