AMAG Symmetry Scoop – June 2023

AMAG Technology Releases Symmetry CompleteView 7.3


woman working at a desk wearing a headset and multiple computer screens

AMAG releases Symmetry CompleteView 7.3.

AMAG Technology announces the release of Symmetry CompleteView 7.3. The latest release enables remote management and monitoring while retaining the flexibility to leverage on-premise access to data. The updated video management platform also provides camera analytical support, enhanced playback and Web Views.


Customers will directly benefit from improvements to predictive storage analytics, enhanced camera analytic event support, and updated search and playback experiences. Read more.


AMAG Technology Welcomes Ann Marie Mansfield as Director, Commercial Excellence

AMAG Technology expands executive leadership team with new role

A headshot of a new employee, Ann Marie Mansfield, Director of Commercial Excellence

AMAG hires Ann Marie Mansfield as the new Director of Commercial Excellence.


AMAG Technology announces the hiring of Ann Marie Mansfield as the new Director, Commercial Excellence. The Director, Commercial Excellence is a newly created role designed to develop internal and external programs, lead generation opportunities, and tools to make it easy to do business with AMAG Technology. This strategic move reflects AMAG’s commitment to effectively deliver integrated solutions and enhance its customer-focused approach. Read more.


Symmetry CONNECT adds Flexibility to Identities, Updates to the Public API, and Onboarding Updates


A headshot of Matthew Macintosh.

New features released in Symmetry CONNECT.

The newest Symmetry CONNECT Identity Management version increases administrators’ flexibility when managing identities. In addition, it provides updates to bulk add credentials via the public API and re-enables the onboarding process.


Ability to Define Identity Fields by Identity Type

Symmetry CONNECT allows an administrator to define what fields should both be displayed and required for an identity. This functionality has been enhanced to allow this selection to be made based on the identity type, employee or non-employee. This enhancement will enable organizations to set up different fields to be collected for an internal identity than for an external identity such as a vendor or contractor. Different types of identities require different information to be collected, and this enhancement allows for that. Read more.


A headshot of Ryan Howarth.

VP of Technical Services, Ryan Howarth discusses his customer-first philosophy in his In the Boardroom interview.


In the Boardroom with Ryan Howarth


Vice President of Technical Services, Ryan Howarth

discusses how AMAG’s customer-first philosophy ties into tech support and what changes he’s making to improve customer support. He was featured in Security Solution Watch’s In the Boardroom.


Feedback Needed – Fill Out our Website Survey

Please take ONE MINUTE of your time and fill out our short website survey. Your input will help us design our new website. Thank you!


AMAG Professional Services Supports End of Life for Windows Server 2012/R2

A circuit board supporting upgrading from Windows Server 2012 and R2.

Upgrade from Windows Server 2012 / R2.

Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our ProfessionalServices team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will:

  • Upgrade your Operating System

  • Upgrade Symmetry and all Clients

  • Migrate your system to a new server(s)

  • Deliver a plan and oversight to execute your project from beginning to end

  • Provide implementation and post-implementation support

Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023.


Contact ProServices today for a quote on how we can help at


July 2023 Price List Available

This is a reminder that the AMAG price list is now available for download from the Partner Site for North American and LATAM customers. All changes go into effect on July 1, 2023.


Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the June 2023 versions. Microsoft Security Updates are available for:

  • v8.x

  • v9.x

  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.


Holidays 2023


UK Office

August 28, Bank Holiday

December 25, Christmas Day

December 26, Boxing Day


US Office

July 4, Independence Day

September 4, Labor Day

November 23, Thanksgiving

November 24, Day after Thanksgiving

December 25, Christmas Day


Sign Up for Updates

"*" indicates required fields

This field is for validation purposes and should be left unchanged.