AMAG Symmetry Scoop – May 2023

From the Desk of David Sullivan

Headshot of David Sullivan

I wanted to share with you one of our internal programs that is designed to improve our performance as a supplier to you. Early this year we began an employee development program called “Customer FIRST”, with the word FIRST being an acronym representing Focused, Intelligent, and Reliable Support as a Trusted Provider.


It is an education program to help employees learn about our business, where on a weekly basis we conduct two 20-minute sessions, one that is new and the second session a repeat of the first, providing employees an optional alternative time to attend. Each session helps our

Customer First

employees learn about our industry, our customers, our products, and our business all with the intention to help them better support and help our customers. I have long contended that in order for a company to provide exceptional service, all employees need to become knowledgeable about the business, its products and the industry. By doing so, each employee has a better understanding of how to serve our valuable customers. We are now 14 weeks into our Customer FIRST curriculum, and are looking forward to providing you increasingly improved service levels as our people become more and more knowledgeable. We want to be the smartest security system supplier in the industry, and as our service standards improve, we will continue to demand better and better service levels from ourselves each year.


We thank you for your business!



AMAG Technology Launches Professional Services


Group of two men and one woman wearing suits discussing paperwork in a conference room

AMAG Technology proudly introduces AMAG Technology Professional Services. AMAG Technology Professional Services offers specialized technical resources and services to help our channel partners and customers experience maximum performance and return on their security and technology investments.


AMAG Technology Professional Services’ subject matter experts provide value to installers and customers. Their expertise helps customers find ways to maximize their security technology, leveraging features and discovering workflows to streamline business operations and improve efficiencies throughout a security system and department, and the organization as a whole. Read more.


AMAG Technology Releases Symmetry CompleteView 7.3

Man working in security room viewing security footage on large screen. He is also working on three computer screens. His back is to the camera.


AMAG Technology announces the release of Symmetry CompleteView 7.3. The latest release enables remote management and monitoring while retaining the flexibility to leverage on-premise access to data. The updated video management platform also provides camera analytic support, enhanced playback and Web Views.


Customers will directly benefit from improvements to predictive storage analytics, enhanced camera analytic event support, and updated search and playback experiences. Read more.


Register for AMAG’s June Customer Webinar about Symmetry CompleteView 7.3

Join us on June 20 at 10 am PST / 1 pm EST to learn what is new with Symmetry CompleteView 7.3 and in our training department.

  • Enhanced camera analytics support

  • Revamped live, search and playback experiences

  • Overall Symmetry training department updates

We look forward to seeing you there! Register now!


AMAG Professional Services Supports End of Life for Windows Server 2012/R2


Windows Server 2012 End of Life; AMAG Technology Professional Services Can Help

Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our Professional Services team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will:

  • Upgrade your Operating System

  • Upgrade Symmetry and all Clients

  • Migrate your system to a new server(s)

  • Deliver a plan and oversight to execute your project from beginning to end

  • Provide implementation and post-implementation support

Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023.


Contact ProServices today for a quote on how we can help at


Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the May 2023 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.


Holidays 2023


UK Office

August 28, Bank Holiday

December 25, Christmas Day

December 26, Boxing Day


US Office

July 4, Independence Day

September 4, Labor Day

November 23, Thanksgiving

November 24, Day after Thanksgiving

December 25, Christmas Day


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