AMAG Symmetry Scoop – March 2024

Dear Valued Channel Partners and Customers:David Sullivan

ISC West is just around the corner in less than two weeks. I cannot believe how fast this year has gone, and that we are all on our annual pilgrimage to Las Vegas.

I could not be more excited this year because we are presenting ourselves very differently than before. I think that many in our industry think of us as that “old access control company,” and they would be correct in our age, but not in our technology. Being around since 1971 has meant that we are one of the first companies that provided early access control solutions. Our age translates to a company that knows access control very well, and as a result, provides reliable systems that can address every access control need. Very few companies can compare with AMAG Technology in that we have so much more to offer than just access control. Our integrated portfolio of products includes Visitor Management (Symmetry GUEST), Identity Management (Symmetry CONNECT), Video Management (Symmetry CompleteView), and a Command and Control Solution (Symmetry Control Room). These products provide a holistic security ecosystem, and not many can compete when you add in our 120 partner integrations. We are different, and you will see us present ourselves as the high-tech company that we truly are. But there is more…at ISC, in combination with two major mobile phone manufacturers, we will be announcing our new Digital Wallet Credential. Unlike others, AMAG Technology’s credential will go straight into your digital wallet. Our credential will not go through a third party, and will not require you to load an app onto your phone, but rather will come straight to your phone via email, and in that email will be a link that the user will click which will place the credential directly into the wallet. Only AMAG Technology can provide this end-to-end security, and when coupled with the ease of putting the credential straight into the phone’s wallet, the process will be quick and easy. We will also show how we can provide the user with a temporary digital visitor credential too. We believe that we are the only company that can show the ease of digital visitor credential issuance.

I encourage you to come see the new AMAG Technology, where ISC West is only the beginning.


Visit AMAG Technology at ISC West
invitation image to ISC West
invitation image to ISC West

Have you heard the news? So much is new! AMAG Technology is experiencing a digital transformation. You are invited to stop by the AMAG Technology booth 14089 at ISC West at the Venetian Expo, April 10 – 12, 2024 to learn what is new!

  • Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.
  • Symmetry GUEST Visitor Management – Policy-driven, compliance-based and up and running in minutes.
  • AMAG Technology Financial Services – Offer a leasing alternative to your end users and improve cash flow, increase business and get paid faster.
  • Plus, two new products will be announced at the show!

Register for ISC West on us. Contact your Sales Representative to schedule a meeting at the show or learn about our new offerings.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

AMAG Technology Achieves ISO 9001:2015 Success

AMAG Technology is pleased to report a successful audit of our ISO 9001 processes.  AMAG Technology was audited by an independent audit company, LRQA. AMAG Technology is committed to driving the business forward with hyper-focused attention to detail for product and service quality and robust, well-managed processes.

AMAG Technology Passes ISO 14001:2015 Environmental Audit
AMAG Technology successfully passed the ISO 14001 Environmental audit, demonstrating a commitment to sustainability. Passing the audit by LRQA requires a culture of environmental responsibility throughout the organization at all levels.
“This is an ongoing testament to all involved in making sure that recycling practices are followed and have now become “second nature” in our Tewkesbury, UK office,” said AMAG Technology General Manager – Quality Assurance, Richard Hemming.
AMAG Technology Releases Symmetry CONNECT and Symmetry GUEST V1.81.00

Headshot of Matt MacIntosh

The newest Symmetry CONNECT Identity Management version improves the transparency of access requests done on behalf of other identities.

Access Request Enhancements
The process of requesting access on behalf of another identity has been made more transparent for all parties involved. Access control representatives can now view and filter the requests by the requester and requestee, ensuring better management of the requests. Additionally, both the requester and the requestee will receive notifications related to the request, allowing for clear communication and keeping everyone informed.

Termination with Lock
A new option has been introduced to allow a lock to be placed on identities terminated status. This option helps address scenarios where an identity needs to be immediately terminated from the access control system, but those changes will not be updated in the HR feed for a period of time. Enabling the lock option will prevent the HR Feed integration from reactivating the identity if its status has not been updated, by first requiring the identity to be set to terminate before it can be set to active.  Read the full blog.

End User Form Required for all Purchase Orders

Effective immediately, all purchase orders must include an End User form. The form will allow AMAG Technology to provide better customer service. This includes all software, hardware, Professional Services and SSA purchases. You can download the form from the Partner Site. Contact your Sales Representative with questions or for more information.

Migrate your Casi system to Symmetry SR and Buy One Get One-Last Call!

Your Casi-Rusco system has been left behind by others, but not by AMAG Technology. AMAG Technology is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE. The offer expires March 31!

Get the offer now.

ACT NOW! SSA Amnesty Program Extended – Renew Your SSA Without Penalty

Act now! The SSA Amnesty Program ends on March 31, 2024!

Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program!

AMAG Technology is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for through March 31, 2024. Plus, receive a 5% discount when you buy a 3-year SSA.

Different levels are available depending on your needs.

Gold Level:

  • Free software upgrades and patches
  • Remote video technical support.
  • Free support for all certificated third-party integrations

Platinum Level:

  • Designated program manager
  • System checks to ensure optimal performance
  • 24/7 technical support, an accelerated path to Tier 3 and site visit escalations
  • Free replacement of AMAG-manufactured controllers
  • Free database conversions
  • Integrated 3rd party product support
  • Free end-user classroom training
  • Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. 

Don’t wait! Email to renew your SSA.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the March 2024 versions. Microsoft Security Updates are available for:

  • v8.x
  • v9.x
  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

  • March 29 – Good Friday
  • April 1 – Easter Monday
  • May 6 – Bank Holiday
  • May 27 – Spring Bank Holiday
  • August 26 – Summer Bank Holiday
  • December 25 – Christmas Day
  • December 26 – Boxing Day

US Office

  • May 27 – Memorial Day
  • July 4 – Independence Day
  • September 2 – Labor Day
  • November 28 – Thanksgiving Day
  • November 29 – Day after Thanksgiving
  • December 25 – Christmas Day

Sign Up for Updates

"*" indicates required fields

This field is for validation purposes and should be left unchanged.