The Symmetry Training department offers different levels of in-depth training of the Symmetry Security Management System in order to meet your systems knowledge requirements. We welcome you to join us for Symmetry training courses held in our of our U.S. based corporate offices. Additional, training is conducted in the Tewkesbury, United Kingdom facility. Training is provided for Authorized Dealers, Consultants and Symmetry End Users (sponsored by an Authorized Dealer).
When attending a class in our Training Center facility, all the equipment and materials needed to complete the training course will be provided. Before a class registration can be confirmed, a PO for the cost of training from an Authorized Dealers or Reseller needs to be submitted to AMAG (credit cards are also accepted) NOTE: We cannot accept payments directly from an End User of the system.
Symmetry Advanced v9
End User System Manager
End User System Operator
Symmetry Training Video Library
Symmetry CompleteView VMS
Symmetry CompleteView Online Training
M4000 Introductory course
Symmetry Door Controllers Hardware Basics course
M4000 Programming course
M4000 Fundamentals course
Symmetry Essentials v9
AMAG Recertification Program is designed to assist the Symmetry Certified Technician in maintaining and updating their Certification. We offer two methods for maintaining your certification, both of which are web-based re-certification courses. We have an On-Demand Re-certification, the benefit of taking this the on-demand course is you can complete the course at your convenience, then we have a Live Instructor Webinar, please see the training calendar for the next schedules webinar and registration details.
In an effort to accommodate customers that would like to certify as many of their technicians as possible, you may request training at your location.
This request for on-site training can also assist with meeting the needs of End Users (System Administrators or Operators) by providing training at their facility. With on-site training we are able to customize the course to meet the specific needs of your customer’s organization.
WHAT ARE THE MINIMUM TRAINING REQUIREMENTS FOR INTEGRATORS?
WHAT TRAINING COURSES ARE AVAILABLE FOR INTEGRATORS FOR CERTIFICATION?
Currently we have a Symmetry Essentials, and a Symmetry Advanced Course that our offered at the Torrance and D.C. (US) locations. Symmetry Essentials Is also currently available in our Tewkesbury UK location.
WHAT ADDITIONAL INTEGRATOR TRAINING IS AVAILABLE?
HOW MUCH DOES TRAINING COST?
The fee for the Training class varies between our different course offerings. Our training fees are in the AMAG price list on the Partners Portal. We do not offer direct pricing to End Users. They must request a price from their AMAG Reseller.
WHAT ARE THE PREREQUISITES TO ATTENDING A CLASS?
WHAT TIME DOES THE CLASS START?
In all locations the standard start time of each class is 8:30 AM. This is subject to the request by companies hosting an On-site Training session. We make every attempt to end class each day by 4:00 pm.
HOW DO I GET “CERTIFIED”?
Initial certification occurs with the successful completion of the Symmetry Essentials classroom based training. Addition information about this course can be found under the Symmetry Course page. The Calendar is on the main training web page.
HOW DO I RECEIVE MY CERTIFICATE?
HOW DO I ENROLL OR REGISTER TO ATTEND A TRAINING COURSE?
For upcoming Symmetry Essentials, Advanced and End User courses please visit our Online Training Calendar or contact the Training Department. To enroll for a course visit the course registration page
CAN I GET CERTIFIED WITHOUT COMING TO A TRAINING CENTER?
WHAT CERTIFICATION LEVELS EXIST?
Symmetry Associate: Successful completion of the Essentials course, qualifying for technical support.
Symmetry Professional: Successful completion of the Essentials course + the Advanced, qualifying for priority technical support and program benefits.
End User Qualified: Successful completion of the Essentials course, sponsored End Users with valid SSA qualify for technical support (excluding hardware and installer’s default permissions)
WHAT DOES CERTIFICATION IMPACT? (US & Canada)
WHAT IS “RE-CERTIFICATION”? (US & Canada)
WHEN DO I NEED TO RE-CERTIFY? (US & Canada)
To ensure proper update training, all certification are set to expire after a (1) year time period. To maintain certification, the technician must complete a Symmetry recertification course which will detail product changes and technical information related to servicing and maintaining the Security Management Software.
HOW DO I RE-CERTIFY? (US & Canada)
An on-demand monthly re-certification course. This course is designed to be self-paced and can be completed when convenient for certified tech.
A live webinar, complete with a final quiz to ensure we meet our learning objectives. This Webinar is offered once a month and the schedule is listed on our Training Calendar.
HOW DO I ENROLL OR REGISTER FOR A RECERTIFICATION COURSE? (US & Canada)
WHAT ABOUT END USERS?
We regularly offer at the Torrance and D.C. locations a Symmetry Operator’s course (2-days) and a Symmetry System Administrator’s Course (3-days). These courses are designed for the End User to assist with the management and daily operation of a Symmetry System.
CAN END USERS ATTEND THE ESSENTIALS COURSE?
HOW DOES THE CERTIFICATION OF AN END USER DIFFER FROM THE CERTIFICATION OF THE RESELLER (INTEGRATOR)?
End User that are certified can receive support on any Symmetry Access Software related issue or question, excluding any item the Symmetry System limits to the default Installer’s permission. End User’s must have the support and be sponsored by an AMAG Reseller and their site must have an current SSA in place in order to receive support.
WHAT ABOUT SUBCONTRACTORS?
WHAT ABOUT TRAINING AT THE CUSTOMER’S LOCATION?
We can provide on-site training for either the Standard Symmetry Essentials (5-day) or the Systems Administrator (3-day) Courses. We can also customize the Operators to meet the End User special requirements.