AMAG Symmetry Scoop – May 2024

Q2 Product Roadmap Release

Headshot of Kyle GordonDear AMAG Certified Resellers,

As promised, AMAG Technology is committed to providing quarterly roadmap updates. I invite you to watch our new recording that shares what we delivered in Q1 2024, what changes were made to the roadmap and what we plan to release in Q1 2025.

We are really excited about where we are headed. Please take a few minutes and check it out!  Q2 Product Roadmap

Thank you for your partnership and collaboration,

Kyle Gordon

EVP – Global Sales, Marketing & Commercial Excellence

AMAG Technology™ Announces New Partner Portal

This is an image of the Partner Portal.AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at Access to the site will be granted within 24-48 hours. The link is also available on

AMAG Technology Podcast: AMAG Asks

AMAG Asks podcastHave you seen AMAG Technology’s new podcast? AMAG Asks, hosted by Kyle Gordon, AMAG Technology’s EVP of Sales, Marketing and Commercial Excellence, is a thought leadership podcast focused on how security technologies and features help users improve their security programs. The podcast features subject matter experts throughout the industry. Watch the latest!

AMAG Asks: Symmetry CONNECT Identity Management with Jeff LeBlanc

AMAG Asks: A Conversation with Dan Rothrock, President of the Americas – Zenitel

AMAG Asks: Evolution of Access Control with Rob Lyic, President of Wavelynx

AMAG Asks: Visitor Management with Matt Macintosh, Product Manager of Hosted Solutions

AMAG Technology Announces Symmetry GUEST Visitor Management Tutorial Library

GUEST tutorialAMAG Technology is excited to announce that it has developed a library of Symmetry GUEST video tutorials for integrators and end users. The short videos teach everything from the initial setup of Symmetry GUEST to adding a new system user, running reports, and configuring the Visitor Welcome. Please visit the Symmetry GUEST playlist on our YouTube channel to watch.  We will continue to add videos, so check back often!

Security Engineering Symposium 2024 is a WrapSES panel

AMAG Technology hosted its annual Security Engineering Symposium on May 17 – 19, 2024, in Orlando, Florida, at the beautiful Rosen Shingle Creek Resort. The intimate event included end users, integrators, and consultants. Attendees participated in two days of roundtable discussions with senior leadership, our strategic integration partners, and a Google Wallet expert.

Salient Systems, Wavelynx and Zenitel sponsored the event and delivered excellent thought leadership presentations.

“This year, we chose to create a boutique experience for our guests to facilitate thought-provoking discussions,” said AMAG Technology EVP of Sales, Marketing, and Commercial Excellence, Kyle Gordon. “We are thankful to our sponsors, Salient Systems, Wavelynx, and Zenitel, for their support and participation and to our customers for the inspiring feedback. As we reshape and define the new AMAG Technology, we will act upon the feedback received as we update our products, services and processes.”

Tough Talk or Toxic? A Guide to Navigating Difficult Workplace Conversations

Headshot of Kyle GordonCourageous conversations at work are crucial to fostering a healthy and productive environment. However, it’s essential to approach these discussions with care and skill to prevent them from turning toxic. AMAG Technology’s EVP of Sales, Marketing, and Commercial Excellence does a deep dive on this important topic. Read more.


AMAG Technology Exhibits at The Security Event

TSE Team shotAMAG Technology exhibited at The Security Event in Birmingham, UK, from April 30 to May 2, 2024. The stand featured Symmetry Wallet with Google and Apple, Symmetry Control Room Command and Control, and lively discussions about AMAG Technology’s new strategic direction. We hosted a VIP customer dinner and enjoyed networking at the stunning Orelle restaurant.



International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the May 2024 versions. Microsoft Security Updates are available for:

  • v8.x
  • v9.x
  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

  • August 26 – Summer Bank Holiday
  • December 25 – Christmas Day
  • December 26 – Boxing Day

US Office

  • July 4 – Independence Day
  • September 2 – Labor Day
  • November 28 – Thanksgiving Day
  • November 29 – Day after Thanksgiving
  • December 25 – Christmas Day

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