AMAG Symmetry Scoop – February 2024

Dear Valued Channel Partners and Customers:David Sullivan

ISC West is just around the corner. At AMAG, we are deep in our preparations to make the show a great event, and we are looking forward to seeing you all there in person. We are excited to introduce our brand new booth that will reflect our technology-focused approach and great product portfolio. We will debut our new approach to the market, focusing on how our solutions work together to help organizations. We will also launch some new services. We expect it to generate new enthusiasm in AMAG! While we will be introducing many new things, perhaps the most exciting will be our Wallet products.

We will not be the only company debuting our Wallet digital credentials, but our approach will be unique and easier to use than others. Unlike our industry colleagues, AMAG Technology’s digital credential will come directly from our cloud to the Wallet on your phone. There will be no middleman, ensuring a secure transfer, but there is more! We will transfer the credential straight into your Wallet without the need for an application on your phone. Instead of requiring the user to initiate the credential through some clumsy mobile application, we will send the credential directly into the user’s Wallet, allowing them to use the credential without added steps. Through this simple process, the user will easily be able to use their new credential immediately, and this functionality opens up the additional opportunity to create visitor badges in our visitor management software, Symmetry GUEST. Without the ability to drop the credential directly into the wallet, the use of these digital credentials would be cumbersome and difficult. Instead we are able to uniquely offer the most secure visitor credential in our history. The Symmetry Wallet Platform will certainly open up many possibilities.

As many of you know, we have recently updated our website, and with this upgrade, we are about to release our new Partner Portal. This easy-to-navigate portal will not only provide you with all the products and services you have grown familiar with, but it will also become the tool in which we will begin to offer new services to make it easier to do business with AMAG. One is our new AMAG Financial Services, where we will provide our channel partners with a financing alternative for the end users. It is a simple program which we will speak more about in the coming weeks, and most certainly at ISC West.

We expect to have more services to talk about at the show and look forward to seeing you at our booth where we will introduce you to the newly transformed AMAG Technology.

Best regards,


AMAG Launches New Website

Amag site mock-up on macbookAMAG Technology is excited to announce its brand new website designed with new tools and improved functionality to help customers and users easily navigate the site.

Enhanced Customer Support in the Utility Bar
Recognizing the importance of responsive customer support, the website introduces an upgraded utility bar, prominently featuring the Support section for a smoother customer experience. Customers can easily access support resources, including contact information, technical support, training, customer service, RMA information and the Partner Portal.

Resource Library
The new comprehensive Resource Library provides a curated collection of articles, whitepapers, brochures, videos, case studies, and datasheets and serves as a valuable repository for industry insights, best practices, and in-depth product information. Customers can drill down with a few clicks to retrieve the exact information needed to make informed decisions.

Technology Partners
The newly revamped Technology Partner page showcases integrations with trusted technology partners, offering customers a one-stop destination to explore the expanded capabilities of AMAG Technology’s Symmetry solutions. Similar to the Resource Library, users can click on the product and technology to quickly see which companies integrate with Symmetry Access Control, Symmetry GUEST and Symmetry CONNECT.

What We Do
Instantly access information about the technologies and products available at AMAG Technology. Users can request a demonstration or fill out a form to learn more.

Visit today to explore the new features and discover how AMAG Technology is dedicated to providing innovative solutions and unparalleled support for its valued customers.

AMAG Technology Releases Symmetry CONNECT Identity Management and Symmetry GUEST Visitor Management System V1.79.00

Headshot of Matt MacIntoshThe newest Symmetry CONNECT Identity Management version enhances the GUEST self-registration kiosk, adds past check-out notifications, and brings CONNECT more in line with Symmetry ACS by adding support for credential expiry times.

Credential Expiry Time:
CONNECT has been updated with a new feature that enables card administrators and technicians to set the exact time when a credential will expire, in addition to the date. The credential expiry time will be set to midnight by default and will be synchronized with the Credential Inactive Time in Symmetry. This enhancement will allow for a credential to be deactivated at a specific time, which can be useful in various situations. For example, a credential can be deactivated at the end of a shift or immediately in the case of a termination. Read the full blog.

End User Form Required for all Purchase Orders

Effective immediately, all purchase orders must include an End User form. The form will allow AMAG Technology to provide better customer service. This includes all software, hardware, Professional Services and SSA purchases. You can download the form from the Partner Site. Contact your Sales Representative with questions or for more information.

Symmetry Support for Windows Server 2012 R2

Microsoft has now ended support for Windows Server 2012 R2. New versions of Symmetry 9.5.n Access Control software released after 30 June, 2024 will no longer support this operating system.

Please ensure that you are using 64-bit Windows Server 2016 Standard/Datacentre Edition or later, to receive the latest security updates and continued support for future Symmetry releases.

Older Symmetry v8.1.n software versions will continue to be supported using Server 2012 R2, but it is highly recommended that the latest version of Symmetry Access Control software be used wherever possible.

Migrate your Casi system to Symmetry SR and Buy One Get One

Your Casi-Rusco system has been left behind by others, but not by AMAG Technology. AMAG Technology is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE.

Get the offer now.

SSA Amnesty Program Extended – Renew Your SSA Without Penalty

Due to the overwhelming response, the SSA Amnesty Program has been extended to March 31, 2024!

Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program!

AMAG Technology is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for through March 31, 2024. Plus, receive a 5% discount when you buy a 3-year SSA.

Different levels are available depending on your needs.

Gold Level:

  • Free software upgrades and patches
  • Remote video technical support.
  • Free support for all certificated third-party integrations

Platinum Level:

  • Designated program manager
  • System checks to ensure optimal performance
  • 24/7 technical support, an accelerated path to Tier 3 and site visit escalations
  • Free replacement of AMAG-manufactured controllers
  • Free database conversions
  • Integrated 3rd party product support
  • Free end-user classroom training
  • Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. 

Don’t wait! Email to renew your SSA.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the February 2024 versions. Microsoft Security Updates are available for:

  • v8.x
  • v9.x
  • Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

  • March 29 – Good Friday
  • April 1 – Easter Monday
  • May 6 – Bank Holiday
  • May 27 – Spring Bank Holiday
  • August 26 – Summer Bank Holiday
  • December 25 – Christmas Day
  • December 26 – Boxing Day

US Office

  • May 27 – Memorial Day
  • July 4 – Independence Day
  • September 2 – Labor Day
  • November 28 – Thanksgiving Day
  • November 29 – Day after Thanksgiving
  • December 25 – Christmas Day

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