Announcing the release of Symmetry Access Control V9.12, delivering smarter alarm management and improved system performance. This latest update introduces alarm routing to User Roles and User Accounts while still supporting routing to individual Symmetry clients, giving you greater flexibility and control over how alarms are viewed and managed. Ā Ā
Symmetry 9.12 also features a new messaging system that minimizes performance overhead by reducing reliance on SQL database lookups for alarm data. With this release, alarm processing has been reimagined: User Roles, Clients, and User Accounts now “subscribe” to alarms based on customizable day/time windows defined in a Routing Profile, enabling more efficient and tailored alarm delivery.Ā Ā
Key BenefitsĀ Ā
Streamlined Alarm Handling:Ā Ā
Alarms are now centrally processed at the Symmetry server using a new architecture providing two new services:Ā Ā
- Symmetry Messaging Service ā€“ manages communication between SymmetryĀ Ā Ā
- Symmetry Activity Management Service ā€“ handles alarm processingĀ Ā Ā
Improved Alarm Routing with Routing Profiles:Ā Ā
- Replace legacy alarm routing with flexible Routing ProfilesĀ Ā
- Assign profiles to Clients, User Roles, or AccountsĀ Ā
- Escalate unhandled alarms to different profilesĀ Ā
- Clear, acknowledge, and comment on alarms seamlessly, even during routing profile transitionsĀ Ā
Enhanced Client Experience:Ā Ā
- Alarm routing prioritized by Client > Account > User RoleĀ Ā
- Updated UI shows routing profile assignmentsĀ Ā
- Alarm Types renamed to Routing Tags for better clarity Ā
- Support for up to 10,000 active alarms on-screenĀ Ā
- Automatically purge alarms beyond a user-defined limitĀ
Concurrency and Flexibility:Ā Ā
- Multiple users can now act on the same alarm simultaneouslyĀ Ā
- Clear visibility into who is currently handling an alarmĀ Ā
Upgrade now to take advantage of these enhancements and streamline your alarm management workflow. Contact your Sales Representative for more information.Ā
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