Imagine having a Symmetry expert on your team, someone who understands your unique environment, your business goals, and your security strategy. With AMAG’s Platinum Program, that’s exactly what you get.
When you have complex security requirements and your security operations are mission-critical, you need more than just reactive support, you need a partner. With a Platinum SSA, the Platinum Program provides direct access to a dedicated strategic account manager who works alongside you to proactively optimize your Symmetry system and ensure long-term success.
What Makes the Platinum Program Different?
A Trusted Advisor
Your dedicated strategic account manager doesn’t just answer tickets, they learn your system inside and out. They understand the nuances of your deployment, your internal processes, and the pressures you face. That insight allows them to provide tailored recommendations that align with your specific environment.
Strategic Guidance
Whether you’re preparing for an upgrade, planning a new site, or troubleshooting a complex integration, your strategic account manager helps you move forward with confidence. They serve as a trusted extension of your team, anticipating roadblocks, identifying opportunities, and guiding you through every stage of your system’s lifecycle.
Proactive Support
Instead of waiting for issues to arise, they takes a proactive approach. With regular health checks, system performance reviews, and direct communication, you’re better equipped to prevent downtime and stay ahead of potential disruptions.
Faster, Priority Response
When something does go wrong, your request jumps to the front of the line. With priority support, you get accelerated resolution times and personalized assistance, so you can stay focused on your operation, not troubleshooting.
The Value of a Symmetry Insider
Security systems are complex. They’re deeply integrated into your business processes and must scale with your organization. That’s why having a Symmetry expert on your side isn’t just helpful—it’s a game-changer.
With Platinum, you’re never left wondering what to do next. You have a direct line to someone who understands your system and is invested in your success.
Ready to Take the Guesswork Out of Support?
If you want peace of mind, deeper expertise, and a true partnership, joining the Platinum Program is the wise choice. Because when your business depends on security, you deserve support beyond the basics.
With a qualified SSA and the Platinum Program, you’re not alone. You’re backed by an expert who’s in it with you, every step of the way.
For more information, visit https://www.amag.com/platinum/.
