We are excited to have you as a reseller. This page will tell you everything you need to know to be successful.
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AMAG’s sales teams are available to support you with all aspects of your new or existing systems anywhere in the world. The Business Development team focuses on consultants and helping onboard new end users. Inside sales is available for assistance confirming pricing, availability, and lead times.
Customer Service & Ordering
The Customer Service team reviews purchase orders to ensure all required information is included and an order acknowledgement will be issued within 48 hours upon receipt of the PO.
Excluding US/UK holidays and weekends
Presale Engineering Support
The application engineering team is available for assistance with system design, product demonstrations, quotes, presales technical assistance, and product and services quotes.
Our secure partner portal serves as a one-stop-shop for price books, CAD drawings, A&E specifications and more. Accounts are approved for employees of approved resellers, consultants and end users with work email addresses. The information you have access to is relative to your place in our ecosystem.The CompleteView Design Tool allows you to calculate storage and server hardware as well as plan entire multisite systems with CompleteView.
AMAG’s technical support department offers a range of free (with an active SSA) and chargeable services to our Symmetry Authorized Resellers to ensure problems are resolved as quickly as possible. Emergency support during off-hours is provided for our customers with Platinum Site Support Agreements.
Contact our Technical Support Team
AMAG offers a variety of courses in a classroom setting at an AMAG facility or on-site at customer location, remote learning through online instructor led sessions, and self paced tutorials via our eLearning system. Approved resellers are required to become certified on Symmetry. Recertification is required annually and is done on our LMS
The professional services and custom solutions department ensures our customers experience maximum performance and return on their security system investment. This elite team of technical experts provides specialized expertise for advanced system and programming needs for complex installations. The department fosters a teamwork approach that brings together all project participants to carefully plan large system deployments and offer many specialized services.
Site Support Agreement
Site Support Agreements are a cost-effective solution to keep a Symmetry™ system up-to-date, within technical guidelines and ensure top-tier technical support. Customers will have access to skilled technical and project management resources to assist in the planning, deployment, service and maintenance of their Symmetry System.
The Platinum Site Support Agreement is recommended for complex installations and for customers who want dedicated account service management, regular system performance checks, direct access to tier 3 technical support and support for any upgrade. Bi-weekly meetings track issues, questions and projects. A Platinum SSA means no more bills from AMAG when a product issue is discovered, including travel after remote support is allowed.