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  • AMAG Symmetry Scoop - January 2023

    AMAG Releases Symmetry CompleteView 7.1.1 AMAG Technology announces the release of its Symmetry CompleteView Video Management System 7.1.1. Symmetry CompleteView offers major advancements in storage, scalability and camera support. Storage Pools Symmetry CompleteView 7.1.1 introduces storage pools that can be shared across Symmetry PowerProtect Network Video Recorders. This release also allows for per-camera retention policies and provides new storage dashboards with predictive analytics for proactive storage management. Video is initially stored in the Symmetry PowerProtect NVR. If the NVR reaches maximum capacity, the video storage can overflow into another drive on the network. Users can also combine multiple storage drives into a single pool of storage, providing unmatched flexibility for storage management. Read more. Intersec is a Wrap Thank you to everyone who met with us at Intersec in Dubai on January 17 -19, 2023. The show floor was packed and we were excited to see so many customers in person. If you would like more information about the Symmetry Security Management System, please contact our international team at international@sales.com. AMAG Hawthorne Warehouse Closing for Inventory AMAG will be conducting its semi-annual physical inventory of the Hawthorne warehouse. The warehouse will be closed from February 1-3, 2023. We will not ship any orders during this time and will reopen on Monday, February 6. Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the November 2022 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support. Holidays 2023 UK Office April 7, Good Friday April 10, Easter Monday May 1, Bank Holiday May 29, Bank Holiday August 28, Bank Holiday December 25, Christmas Day December 26, Boxing Day US Office February 20, President's Day May 29, Memorial Day July 4, Independence Day September 4, Labor Day November 23, Thanksgiving November 24, Day after Thanksgiving December 25, Christmas Day

  • AMAG Lanza Symmetry CompleteView 7.1.1

    AMAG Technology anuncia el lanzamiento de Symmetry CompleteView Video Management System 7.1.1. el cual ofrece importantes avances en almacenamiento, escalabilidad y compatibilidad con cámaras. Grupos de almacenamiento Symmetry CompleteView 7.1.1 presenta conjuntos de almacenamiento que se pueden compartir entre los grabadores de video en red Symmetry PowerProtect. Esta versión también permite políticas de retención por cámara y proporciona nuevas opciones de almacenamiento con análisis predictivos para la gestión proactiva del almacenamiento. El video se almacena inicialmente en Symmetry PowerProtect NVR. Si el NVR alcanza su capacidad máxima, el almacenamiento de video puede desbordarse en otra unidad de la red. Los usuarios también pueden combinar varias unidades de almacenamiento en un solo grupo de almacenamiento, lo que proporciona una flexibilidad inigualable para la gestión del almacenamiento. Políticas de retención basadas en cámaras Establezca sus tiempos de retención de almacenamiento mínimos y máximos y priorice la retención de video por cámara. Esta configuración de almacenamiento flexible ofrece una mejor visibilidad y control del almacenamiento con notificaciones y permite a los administradores gestionar de manera proactiva la retención de videos almacenados. Análisis de almacenamiento Los administradores pueden utilizar el análisis de almacenamiento predictivo para gestionar de forma proactiva las políticas de retención. Si el sistema no cumple con las políticas de retención definidas, el sistema enviará notificaciones de alerta temprana junto con alertas de opciones de almacenamiento. Esto permitirá a los administradores identificar si el problema radica en una cámara, en el almacenamiento, en la grabadora o es causa de otros factores. Rendimiento y escala Symmetry CompleteView 7.1.1 admite más de 100 modelos de cámara adicionales de Axis, Hanwha, Bosch, Panasonic, Speco y otros fabricantes. Los clientes ahora pueden escalar a decenas de miles de cámaras con un solo CompleteView Management Server. Esta escalabilidad líder en la industria significa arquitecturas de implementación más simples y un mantenimiento más fácil. Para obtener más información sobre Symmetry CompleteView, comuníquese con su representante de ventas.

  • Case Study: Integrating Access and Video in a Historical Setting

    What’s old becomes new in former Federal Reserve building Purchased in early 2020 by New York real estate investment firm RFR Holding for $145 million, The Reserve featured an existing Symmetry Access Control system from Hawthorne, Calif.-based AMAG Technology. Building on the power of that platform, RFR removed analog video and added new IP cameras monitored with AMAG’s Symmetry Complete View VMS. The integrated solution brings greater situational awareness to the 185,000-square-foot Class A creative office building and events venue in the heart of the San Francisco Financial District. New Owners, More Upgrades To maintain the caliber and ambiance of such a unique space, the Reserve wants to continue attracting high-level, tech-focused tenants. As such, technology platforms that provide intuitive security operations and increase the tenant experience continue to be viewed as high-value investments that make the Bently Reserve much more competitive in the commercial real estate landscape. In 2020, RFR Holding immediately began work to make the space more tech- and networking-friendly to attract top-tier tenants – not an easy task when dealing with exposed brick, concrete and steel. Technology improvements included the implementation of high-definition audio, on-demand video capture, digital videoconferencing, high-speed WiFi, and a segregated and secure fiber optic network for tenants and a special event space at the Reserve. With more than 150,000-square-feet of rentable space, the building continues to be reinvented into tenant space for offices and events. The property is currently managed by CBRE Group, a commercial real estate services and investment firm. Allied Universal Security Services, San Francisco, manages in-house security and technology operations, with upgrades, service, and maintenance handled by systems integration company Netronix Integration Inc., in San Jose, Calif. Integration of Video and Access Symmetry Access Control and Symmetry Complete View VMS integrate to provide a single user-interface for video and access control management. The system leverages best-of-breed cameras, analytics and access control to maximize video for intelligence beyond security. With such a massive multi-tenant property, having an integrated and flexible video and access control solution was a must for heightened situational awareness centering around the intricacies of the eight-story building, which also features a penthouse, rooftop, basement and sub-basement. Solution Boosts System Flexibility Deep integration between Symmetry Access Control and Symmetry Complete View creates a “best of both worlds” scenario for the Reserve. With open architecture at the core of both platforms, the Reserve can easily add new technologies into the Symmetry system now, and well into the future. Kerisha Jeffryes, Account Manager/Director of Security for Allied Universal Security, said that top among the criteria for the security upgrades was the seamless integration between the access control and video platforms, a process that needed to be accomplished with “no hiccups.” A Range of Access Control Needs Jeffryes noted, “We have two sets of turnstiles … three turnstiles with readers on Battery Street, which we control with Symmetry. On our Sansome side of the building, we have two turnstiles with readers that control the entry before you get into the elevators, which also have access card readers inside. "Our main entry into the building is our ADA and commercial lane turnstile, which also has a card reader. So, all nine of our elevators have card readers controlled by Symmetry, our five turnstiles are controlled by Symmetry, and we also have Symmetry-controlled card readers inside our stairwells on each floor. On a day-to-day basis, we either grant access or deny access using the turnstiles. Tenants currently in the building carry cards to gain access.” Jeffryes said another critical area is the building’s MPOE Room. “We have a card reader there for the technicians that come in and out. This helps us track to see where people are. If we deactivate a card, we get the reading right on the alarm-monitoring side of Symmetry. We also have a fingerprint reader on the MPOE Room to provide an additional layer of security, … an alert will pop up on our Symmetry Access Control [system] to let us know that a door was opened. From there, the integration between Symmetry and the cameras lets us see a live view.” Integrated Alerts 24/7, Anywhere Security Officers Go Symmetry Complete View integrates all alerts to the security command post, three computer workstations in the lobby, and tablets used by security officers, ensuring they have 24/7 access no matter their location within the building. Many Rooms, Many Cameras Altogether, building security officers are monitoring approximately 80 cameras through Symmetry Complete View, in public spaces on the first floor, basement and sub-basements including 16 exterior cameras. The cameras come in handy in particular in the sub-basement area, an “intricate maze” with many blind spots, and in each of the building’s nine elevators. Seamless Interface: Comprehensive View Jeffryes said the interface is extremely user-friendly, even from an administrator’s point of view. “A lot of platforms require extensive training and instructions to operate. With Symmetry Complete View everything is on one screen, showing the camera at that exact location on alarm. Even new security guards unfamiliar with the building and the solution can get through an eight-hour shift with confidence.” “Symmetry Complete View includes an alarm view that’s amazing because you have video of the alarm on the dashboard and you’re able to make a decision immediately on the appropriate response,” Jeffryes said “It’s like a mini command center using the camera’s views. The connection has been seamless.” Transitioning to IP Scott Jarrett, Account Executive, Netronix Integration Inc., San Jose, Calif., said the space included its share of challenges, with “lots of aesthetics that couldn’t be tampered with or would require coordination with a general contractor to be able to pull cable and then put it back to its original state.” “We knew we were going to have some challenges, but we’ve been able to work through them easily,” Jarrett said. “It’s interesting to set up clients in the building and construct networks between floors to give them the type of high-tech connectivity users desire today. It can be accomplished—bringing a historic building up to today’s technology standards.” More Upgrades to Come Expansions to the system will include the addition of more elevator control, intercoms, visitor management and card access into the integrated video and access control system building-wide. The Reserve is also testing the use of video analytics including “objects left behind” scenarios in certain areas, and Jeffryes says there has been discussion about adding phones to door intercoms to allow security officers to respond via intercom and Symmetry Access Control instead of physically walking to unlock entrances. Additional cameras are planned in areas such as the front entrance to discourage skateboarders, loitering, and transients on the Reserve’s expansive front steps, and in elevators tied to access control. Additional intrusion detection at doors and a visitor management solution are also in the works for common areas where optical turnstiles are already in place. The stone façade makes retrofitting wiring and executing upgrades on the access control side more difficult, Jeffryes continued. “It’s very challenging. The front doors are old-school push doors that aren’t motorized at all. So even trying to add a card reader to make them secure takes more steps than a typical door.” Tight Security Jeffryes is especially impressed with Symmetry’s access-control reporting and its ability to create tight parameters for each cardholder profile. This is especially helpful on weekends when staff might be lighter and users who don’t have access to the building are trying to get in. “The one thing about Symmetry is Symmetry doesn't lie. We receive strict instructions to make a specific profile for a person, and Symmetry sticks to them. It makes keeping the building secure so much easier and efficient.”

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  • Scoop | AMAG Technology

    AMAG Symmetry Scoop 21 hours ago 2 min AMAG Symmetry Scoop - January 2023 Symmetry Scoop January 2023 newsletter Don’t miss out on the amazing stories and updates from past issues! Get the inside scoop - Download Now! January, 2022 February, 2022 March, 2022 April, 2022 May, 2022 June, 2022 July, 2022 August, 2022 September, 2022 October, 2022 November, 2022 ​ JOIN OUR MAILING LIST GET THE LATEST STORIES AND UPDATES SENT TO YOUR INBOX

  • Contact | AMAG Technology

    Contacts United States Sales Team Up International Sales Team Up Connect with AMAG Key Support Contacts Key Support Contacts Customer Service and Orders Americas (Canada, US, Mexico, Central & South America, Caribbean Islands): orders@amag.com or call +1 (800) 889-9138 International: globalorders@amag.com Technical Support technical.support@amag.com or call +1 (800) 874-1091, option 2 Pre-Sales Application Engineers applicationengineer@amag.com Training Learning Management System (LMS): https://learning.amag.com/learn training@amag.com Site Support Agreements ssa@amag.com or call +1 (800) 889-9138 ext 205 United States Sales Team United States & Canada Sales Team Download our Map of Territories Up Northwest Kevin Carson Regional Sales Manager +1 (360) 348-0666 kevin.carson@amag.com Southeast Jay Woodard Regional Sales Manager +1 (704) 774-2232 jay.woodard@amag.com Northeast Metro Melissa Ryba Regional Sales Manager +1 (609) 331-0682 melissa.ryba@amag.com Canada Tim De Groot Regional Sales Manager +1 (416) 706-1147 tim.degroot@amag.com Central West Kevin Carson Regional Sales Manager +1 (360) 348-0666 kevin.carson@amag.com Southwest Elliott Johnson Regional Sales Manager +1 (323)-376-0521 elliott.johnson@amag.com New England Tim Parent Regional Sales Manager +1 (207) 303-2021 tim.parent@amag.com Great Lakes / Central North Bryce Lamers Regional Sales Manager +1(608) 215-4137 bryce.lamers@amag.com Central South Jessika Westerman Regional Sales Manager +1 (737) 931-7081 jessika.westerman@amag.com Mid-Atlantic Tom Moro Regional Sales Manager +1 (540) 326-1128 tom.moro@amag.com International Sales Team International Sales Team Mark Williams Director of Sales - EMEA +44 7748 924414 mark.williams@amag.com Chris Parry Director of Sales - UK & Europe +44 7384 913781 chris.parry@amag.com Gaoping Xiao Director of Sales - APAC +65 8725 5148 gaoping.xiao@amag.com Sarah Adkins (was Nicholson) Business Development Manager- EMEA AMAG Technology +447840638167 sarah.adkins@amag.com Andres De Leon Director of Sales, Latin America and Caribbean +51 994669660 andres.deleon@amag.com Headquarters Headquarters Los Angeles United States Headquarters 1-800-889-9138 sales@amag.com 2205 W. 126th Street Unit B Hawthorne, CA 90250 United Kingdom International Headquarters +44 (0) 1684 850977 sales@amag.com Challenge House International Drive Tewkesbury Glos. GL20 8UQ

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