From the Desk of David Sullivan Valued Partners: At GSX, we introduced our new portfolio graphic, illustrating our entire product offering of Access Control (Symmetry), Visitor Management (GUEST), Video Management (CompleteView), Business Analytics & Reporting, our PIAM management platform (CONNECT), and our PSIM platform (Control Room). It was our first pass at developing a visual to talk about our entire portfolio, which is truly a differentiator. There was a great deal of buzz around the Control Room product, and we uncovered a number of new opportunities for this product. We are excited about what the Control Room product has to offer. Over the coming months, we will be working to build on our messaging by placing our portfolio at the center of a large ecosystem of partners to serve the numerous vertical markets that we operate in today. It will become our approach to how we present our products and solutions to both you and the end users. We believe that it will enhance your ability to land key end-user logos and bring you larger opportunities. Along with this new approach, we will continue to advance the technologies included in our portfolio to keep you competitive and at the leading edge of functionality and features. There has been a lot going on behind the scenes at AMAG. As I am sure you have seen, we have added some big names to our executive management team, enriching our team with deep industry experience. I am personally excited about what we are talking about, and beginning to do. For you, our loyal customer, you too will be excited by what we will be bringing to market. AMAG is moving into its next chapter, and we are certain that you will be glad that you are aligned with us because we will continue to bring you new innovations, making it both easier to do business with us, and provide you with new tools to help you both manage and service your customer base while at the same time provide you new services to offer your end users. I know that you want to know more about these changes, however, it is a little early for us to be bringing them to your attention, but we are sure that once we do, you too will be excited that you are an AMAG partner. Dave AMAG Technology Professional Services Department Wins Security Today 2023 New Product of the Year Award Security Today magazine has announced that AMAG Technology Professional Services is a 2023 Platinum winner of the Security Today 2023 New Product of the Year Award. In May 2023, AMAG launched its Professional Services department, which offers many services to our integrators and end users. AMAG Technology Professional Services works through any challenge and ensures systems are operating at peak performance. Click here to learn more. GSX: It's a Wrap! We just returned home from a successful GSX in Dallas, Texas. Thank you to all our customers, partners and friends who stopped by the booth to learn about all the new exciting things happening at AMAG! If you are interested in learning more about our Symmetry Security Management System, please contact your sales representative for a conversation or demo. Kyle Gordon, Executive Vice President of Global Sales, Marketing and Commercial Excellence chatted with SecurityInfoWatch.com on the show floor at GSX 2023 about the company’s dynamic transition, Symmetry SR, and other developments. Watch the video! SSA Amnesty Program Announced - Renew Your SSA Without Penalty Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program! AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 - December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA. Different levels are available depending on your needs. Gold Level: Free software upgrades and patches Remote video technical support. Free support for all certificated third-party integrations Platinum Level: Designated program manager System checks to ensure optimal performance 24/7 technical support, an accelerated path to Tier 3 and site visit escalations Free replacement of AMAG-manufactured controllers Free database conversions Integrated 3rd party product support Free end-user classroom training Predictable planning for system expense Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier. Don’t wait! Email ssa@amag.com to renew your SSA. AMAG Technology Releases Symmetry Access Control V9.5 AMAG Technology released Symmetry Access Control V9.5. Several new enhancements are included in this release. Click here to read the short article. Migrate your Casi Rusco System to Symmetry SR Are you ready to replace your Casi system and don't know where to turn? AMAG's Symmetry SR Retrofit system is an easy, affordable migration solution. AMAG has helped customers of all sizes, including large Fortune 500 companies, convert their legacy systems to Symmetry. Our team of experts supports you every step of the way to ensure a smooth transition. Symmetry SR provides: Smooth pin-for-pin replacement transition Save money on labor costs when you use existing wiring, enclosures, readers and badge populations Seamless database conversion creates a smooth transition to Symmetry Proven, reliable, powerful, easy-to-use, scalable Download our brochure to learn more. AMAG was the first to market with a solution and we are still supporting our customers! Contact your sales representative for more details or for a demo. New Technology Partner Certifications, Integrations and Updates - Autumn 2023 AMAG has recently certified four new integrations via the Symmetry Partner Program. Click here for a full list. AMAG Professional Services Supports End of Life for Windows Server 2012/R2 Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our ProfessionalServices team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will: Upgrade your Operating System Upgrade Symmetry and all Clients Migrate your system to a new server(s) Deliver a plan and oversight to execute your project from beginning to end Provide implementation and post-implementation support Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023. Contact ProServices today for a quote on how we can help at proservices@amag.com. Mobile Access, Cloud-Based Solutions, Analytics & Enterprise Access Control Enterprise access control experts weigh in on how the industry is being shaped by mobile access, cloud-based solutions and analytics. AMAG's VP of Sales, Jody Ross shares her thoughts! Read more. Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the September 2023 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support. Holidays 2023 UK Office December 25, Christmas Day December 26, Boxing Day US Office November 23, Thanksgiving November 24, Day after Thanksgiving December 25, Christmas Day

AMAG has recently certified the integrations listed below via the Symmetry Partner Program. Soloinsight Cloudgate - Certified with Symmetry Access Control v9.4.19 Soloinsight’s Cloudgate product is a highly configurable cloud-based identity management platform, capable of managing various different types of identities. Click here for more information Hyyphen AMAG API Relay Service - Certified with Symmetry Access Control v8.1 The Hyyphen AMAG Relay API Service enables users to manually unlock doors using a tablet when a visitor arrives at a site. Deister Commander - Certified with Symmetry Access Control v9.3.27 Deister’s Commander software is a key management product that enables Symmetry cardholders to be automatically assigned access to keys and key cabinets. Click here for more information Verint EdgeVR - Certified with Symmetry Access Control v9.4.0 The Verint EdgeVR integration enables cameras connected to a Verint EdgeVR system, to be added to Symmetry where they can be used to view live video in the Symmetry virtual matrix. Click here for more information For an up-to-date, comprehensive list of all supported integrations, please visit the Symmetry Integration Matrix which can be found at the bottom of www.amag.com/partners. Contact your sales representative to learn more.

AMAG Technology released Symmetry Access Control V9.5. Several new enhancements are included in this release. Secure Network Messaging - The TCP Network Messages sent between the Symmetry Server and Clients have been improved using a lightweight authentication security mechanism. Local System Authentication Removed - The Symmetry services now use Windows Authentication only (domain or local user accounts) to communicate with SQL Server. The Symmetry Server installer can still use SQL Authentication when connecting to SQL Server to create the Symmetry databases during the installation of the Symmetry Server component. If upgrading a Symmetry component that used a local system (SQL authentication), the option to use either local or domain Windows authentication will be present. Symmetry Client Installer Update - Optional Client Service - The Symmetry Client install now presents an option to install the client service if required. When upgrading a Symmetry Client to Symmetry 9.5, if the installer detects components configured in Symmetry that require a client service, it will not be possible to remove the client service until those components are removed. Muster Reports to Email - Muster reports can now be configured to output to an email address. The processing of the email report is done at the Symmetry server, meaning that if the muster client is offline, the email will still be sent. VMWare Horizon (Official Support) - Use Symmetry Concurrent User Client licenses with updated documentation. LDAP Authentication Module is now available by default in the Symmetry Client without the need to add a license. Personal Data Fields can now accept up to 100 characters (extended from 40). The Redesigned Symmetry About screen makes it easier to determine if a Symmetry system is HSE or Standard edition. Symmetry has been updated to use .NET 4.8, and the latest 2022 VC++ runtime libraries. When installing or upgrading to Symmetry 9.5, a reboot will be required after the installation of the updated .NET components if they are not already present. The installer will prompt for a reboot if required, and the Symmetry installation can be continued once the system reboot is completed. For more information, contact your sales representative to learn more.

AMAG Technology Professional Services Department Declared a Winner! Security Today magazine, the leading industry media brand providing technology, education and solutions for security professionals, and securitytoday.com, the preeminent editorial website for the security industry, have announced the winners of the Security Today 2023 New Product of the Year Award. The Security Today New Product of the Year Award honors the outstanding product development achievements of security equipment manufacturers whose products are considered to be particularly noteworthy in their ability to improve security. In the 15th successful year of the independently juried contest, winners were honored in 43 product award categories. “In the realm of security, innovation is essential. When judging new security products, remember that they should not just meet today’s challenges but also anticipate the threats of tomorrow,” said Ralph C. Jensen, publisher of Security Today magazine. “By taking a proactive and holistic approach to security products and technology, you can better anticipate and adapt to ongoing physical security needs in commercial and industrial settings, ensuring the safety of your assets, employees and operations. We are pleased to recognize so many outstanding new security products that are addressing these concerns.” AMAG Technology Professional Services is a 2023 Platinum winner. “It is critical for manufacturers and end users to conduct regular risk assessments and keep up with industry news and trends,” Jensen continued. “Creating successful security innovations means engaging security professionals, sharing security concerns and requesting input on threat assessments and prevention strategies, as well as keeping an eye on the latest technologies, such as access control systems, surveillance cameras, biometrics and artificial intelligence. While the list of emerging products is seemingly endless, periodic review and update of security policies and procedures can help your organization adapt to changing circumstances.” In May 2023, AMAG launched its Professional Services department, which offers many services to our integrators and end users. AMAG Technology Professional Services works through any challenge and ensures systems are operating at peak performance. For more information, please visit https://www.amag.com/services. The full list of winners can be found at: https://securitytoday.com/pages/npoy.aspx

From the Desk of David Sullivan Hello Partners and Customers: It has been a while since I last wrote and certainly a lot has happened. I apologize in advance for this note's length. At the release of this month's Scoop, I have been in my role for one year, exactly to the date. During this year we have accomplished a great deal, and I wanted to share all the change that has happened. In coming to AMAG I knew that it was an iconic company with a solid product portfolio, both of which were affirmed in my early weeks. Throughout the year as I have learned more and more about AMAG, my belief that we are the leading company in our industry has only increased. That said, we do need to continue to build on this strong foundation and my first focus was to strengthen our leadership team. First and foremost was our need to establish a stronger operational foundation. With the hire of Ewan Abbott, who is located in our Tewkesbury, England office, I established for the first time a Director of Global Operations. Ewan brings a solid background of lean manufacturing principles, and deep experience in managing factories. Part of our strength comes from our ability to manufacture our own products, where AMAG does not outsource our manufacturing, providing us control over our quality and designs. This became particularly clear during the recent supply chain shortages that we saw develop as a result of COVID, where we were able to maintain our supply to the channel and its end customers. With Ewan coming on board, we are planning to modernize our manufacturing line by investing in new equipment over the coming year. This will allow us to modernize our designs through leveraging the latest in manufacturing technologies and methods. We look forward to this advancement in our factory and manufacturing abilities. As many of you long-term customers know, AMAG has transformed a great deal over the years, including ownership, leadership, and acquisitions. These changes placed challenges on the Research and Development teams. Note that I pluralize the word team. Yes, we did not operate as a single design and development team, and this fact was likely observed by many of you wondering why we did not bring our solutions development together as one. One of my first observations was in how we both talked about and presented our product solutions. We did not think of it as one singular product portfolio, which meant that we did not develop or sell the overall solution set as one. A consequence of this approach meant that we also did not manage our engineering team through a single methodology or in a unified approach to our product vision. As a result, I felt that we needed to make two important changes to the way we managed our product portfolio. The first change that I made was to internally promote Michael Kobaly to become our first EVP of Global Engineering, providing us with a single R&D leader to bring together a unified approach to our designs. Second, I felt that we needed to manage our product portfolio differently with a more formal approach to Product Management, and as a result, I hired Roland Fournier to become our VP of Global Product Management. He comes with a strong background in product lifecycle management, where with his experience we will bring products to market more professionally, moving to structured releases that will provide firm release dates, well-trained support and sales teams, and clear market messaging. As well, once our products come to the end of their useful life, we will have more thoughtful transitions/migrations to new products, helping you to move to newer technologies and keep your systems up-to-date and modern. With both Mike and Roland located in the same offices, we expect our future product direction to be well received by both our channel partners and end customers. As we near finalizing our new product vision, direction, and road map, we will soon be announcing our next generation of products. I am excited to have both Mike and Roland as a part of our team. As a technology company, we also need to be technologically advanced. I wanted to make sure that we had a focus on the digital technologies that make us an advanced technology partner to you. Paul Edwards has been a part of AMAG Technology for approximately two decades, and maybe many of you know Paul. Paul has held past roles as our IT leader and as the leader of a couple of our product development teams. Paul's strength is in his knowledge of technology and how it can be applied to business. At the beginning of this year, I promoted Paul to become our new EVP of Business Technology. In this role, Paul will ensure we will be properly protected from any Cyber threat, and at the same time he will be advancing our technical capabilities. Paul is working to upgrade our company operating platforms and our customer interface tools. Over the coming 18 - 24 months, we will be revolutionizing our partner tools in our coming partner portal, our website, and in the overall digitization of AMAG Technology. As a technology company, we intend to be advanced not only in our products but in how we do business. In June, Pascal de Zitter joined as our VP of Security and Information Management Solutions. This newly created position will help us to support our channel partners in the more complex delivery of both our Symmetry Control Room PSIM, and our Symmetry CONNECT PIAM. These complex solutions need to be carefully managed to ensure that both AMAG and our channel partners do not get into trouble through improper scoping, and unsuitable support for the installation, configuration and commissioning of these systems. Pascal brings with him the experience from previously being a channel partner of AMAG's in Europe where he helped us win some very large customer accounts through his understanding of how to properly sell and deploy our Control Room and CONNECT solutions for large security applications. We intend to drive sales of these larger opportunities, bringing our channel partners large customers that we can help sell and support to gain long-term revenue streams. Over the coming years, we will see this department grow in size, and the associated opportunities grow for our channel partners. A few weeks ago we brought on Kyle Gordon as our EVP of Global Sales, Marketing, and Commercial Excellence. Coming from his sales leadership role at Securitas, Kyle understands what it means to be a channel partner to AMAG. Both his perspective and experience help us to build a stronger sales organization to support our channel partners. We need to strengthen our bonds with our channel, and Kyle is on board to drive our initiative toward this objective. With him being on board for less than a month, I can already see that we are heading in a fantastic direction. Finally, and by no means the least, two familiar names remain as a part of our leadership team. For many of you, the name Grant Walker may be unfamiliar, however Grant has been a meaningful part of the foundation that makes AMAG so great. As AMAG's Director of Finance, he has kept us strong financially, and I am proud to say that AMAG is a very sound company, certainly one that will be around for the years to come. Ryan Howarth is likely a name that means more to most of you as he has been in charge of our Global Technical Support team for years. We consistently receive high marks on our technical support and Ryan is the backbone of our success. I have challenged him to step up our support services, and Ryan has met this challenge. He has come to me with additional ideas and approaches to improve our technical support capabilities, and like my statements above, the coming months will show you advances to how we will become the most advanced support company in the industry. The above is a short summary of what we are doing to transform AMAG over the near future. I could never be able to share with you the amount of positive momentum we have gained in this past year. We are excited about the direction we are heading and are certain that you will be glad you are an AMAG partner. In the coming years, I believe more and more channel partners will want to become AMAG partners. Your loyalty will be rewarded, helping you to keep well ahead of your competition. I am driven to ensure that you will be the leaders of our industry and that others will wish they had followed your path. I look forward to serving you both now and in the future. If you are at GSX, please do not hesitate to come say hello. I am more than happy to spend a bit of time with my partners. Dave SSA Amnesty Program Announced - Renew Your SSA Without Penalty Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program! AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 - December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA. Different levels are available depending on your needs. Gold Level: Free software upgrades and patches Remote video technical support. Free support for all certificated third-party integrations Platinum Level: Dedicated program manager System checks to ensure optimal performance 24/7 technical support, an accelerated path to Tier 3 and site visit escalations Free replacement of AMAG-manufactured controllers Free database conversions and software upgrades Integrated 3rd party product support Free end-user classroom training Predictable planning for system expense Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier. Don’t wait! Email ssa@amag.com to renew your SSA. Migrate your Casi Rusco System to Symmetry SR Are you ready to replace your Casi system and don't know where to turn? AMAG's Symmetry SR Retrofit system is an easy, affordable migration solution. AMAG has helped customers of all sizes, including large Fortune 500 companies, convert their legacy systems to Symmetry. Our team of experts supports you every step of the way to ensure a smooth transition. Symmetry SR provides: Smooth pin-for-pin replacement transition Save money on labor costs when you use existing wiring, enclosures, readers and badge populations Seamless database conversion creates a smooth transition to Symmetry Proven, reliable, powerful, easy-to-use, scalable Download our brochure to learn more. AMAG was the first to market with a solution and we are still supporting our customers! Contact your sales representative for more details or for a demo. Visit AMAG at GSX 2023 AMAG Technology invites you to stop by our booth 4025 at GSX, September 11-13, 2023 at the Kay Baily Convention Center in Dallas, Texas. See what is new! Symmetry Control Room - Manage your entire security system from one window! Easily migrate your Casi system to the Symmetry SR System Integration with SAFR SCAN facial recognition reader for touchless access MANY updates in Symmetry CONNECT Identity Management and Symmetry GUEST Visitor Management New features in Symmetry CompleteView VMS Claim $50 off your registration fee when you use our code. Contact your sales representative for a meeting. AMAG Professional Services Supports End of Life for Windows Server 2012/R2 Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our ProfessionalServices team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will: Upgrade your Operating System Upgrade Symmetry and all Clients Migrate your system to a new server(s) Deliver a plan and oversight to execute your project from beginning to end Provide implementation and post-implementation support Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023. Contact ProServices today for a quote on how we can help at proservices@amag.com. Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the August 2023 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support. Holidays 2023 UK Office December 25, Christmas Day December 26, Boxing Day US Office September 4, Labor Day November 23, Thanksgiving November 24, Day after Thanksgiving December 25, Christmas Day

Get Your Hosted Solutions Tech Update By Matt MacIntosh, Product Manager Hosted Solutions, AMAG Technology The newest Symmetry CONNECT Identity Management version adds the ability to associate multiple managers with an identity, in addition to several bug fixes. Support for Multiple Managers The Symmetry IDM now allows up to three managers to be linked with one identity. This feature enables the creation of a hierarchy of identities, where higher-level managers, like department or division managers, have visibility and control over all the identities they supervise. Additionally, this update permits identities beyond the direct manager to be utilized in making workflow decisions regarding access requests, credential requests, and visit approvals. For instance, although the team lead is the direct manager for an identity, access decisions must be approved by the department manager. Key Issues Resolved: ZD190883 - We have addressed an issue where Identity Photos were not appearing on Visits in GUEST if the Identity was subject to Expiry or Suspension. ZD191134 - We have addressed inconsistencies with Access Group Sync Statuses displaying as Synced when set for future Activation. ZD190353 - We have addressed an issue where Resync Integrations was not processing all affected Identities and Cardholders. We have resolved an issue where deleting the identity's primary photo was not updating Symmetry with the correct identity photo. We have resolved an issue where the Visit Approval screen was showing the host’s building instead of the building where the visit was taking place. Resolved an issue where the Public API returned a 404 Not Found error when calling the \accessgroupbyname operation, and the access group contained a slash “/.” Coming Soon… Support for Passport scanning in GUEST Ability to enforce a single active credential Roles-based approvals Watch for these enhancements in the next blog. To learn more about Symmetry GUEST or Symmetry CONNECT, please call 1-800-889-9138.

Industry leader Kyle Gordon joins expanding executive leadership team AMAG Technology, an Allied Universal Company®, is pleased to announce Kyle Gordon as Executive Vice President, Global Sales, Marketing and Commercial Excellence. The EVP will lead the sales, marketing and commercial excellence teams globally to optimize sales, drive company growth and exceed customer expectations. Gordon will work closely with product management and marketing to establish sales and marketing strategies that communicate AMAG’s new value proposition to the market while growing the integrator, consultant and end-user customer channels. He will also collaborate with the Vice President of Security and Information Management Solutions to drive enterprise sales globally. “Gordon brings expertise, energy and enthusiasm to AMAG, and I am excited to have him on my leadership team,” said AMAG Technology President, David Sullivan. “His prior experience in managing a team of salespersons at a large integrator will enhance our ability to serve our channel partners more effectively. We look forward to leveraging this perspective into our customer-focused culture.” He will work with the director of commercial excellence to develop a dynamic technology partner program that sets the gold standard for delivering integrated building and business management solutions. “I am passionate about fostering growth-oriented cultures focused on developing, enabling, and celebrating associates, customers and partners,” said AMAG Technology EVP of Global Sales, Marketing and Commercial Excellence, Kyle Gordon. “I am looking forward to applying my skills and leveraging my experience to help achieve our progressive company vision.” Gordon worked his way up at Stanley Security from Consultant to Vice President-US Sales and Marketing and was promoted to Senior Vice President-US Enterprise & Regional Sales when Securitas Technology acquired Stanley Security last year. For more information about AMAG Technology or the Symmetry Security Management solution, visit www.amag.com. About AMAG Technology AMAG Technology, an Allied Universal® Company, is a world leader in unified security solutions that help organizations mitigate risk, ensure compliance and provide peace of mind. AMAG manufactures open solutions under the brand of Symmetry™ that include access control, visitor management, identity management, video management, analytics, mobile and intrusion management. AMAG is headquartered in Hawthorne, California with sales and support located throughout the Americas, EMEA and APAC.

AMAG President Teases Big Things To Come In Next Generation Of Products A pioneer in the access control sector since 1971, AMAG Technology is looking to the future and the next generation of products that will expand its services to customers. “In our vision, we have advanced approaches that will not only provide our partners with advanced technologies but also ones that are easier to install with tools to expand their services,” says David Sullivan, who was appointed President of the venerable access control company in September 2022. New Challenges At AMAG Sullivan brings a new outlook to the AMAG business, a part of Allied Universal, and a new vision to lead the company into the future. We caught up with David Sullivan to discuss his new challenges at AMAG and the journey ahead as the company looks to the future. Q: How does your background inform your approach to leading AMAG? David Sullivan: With the exception of only a few short years, my career has been in access control. I have experience with several systems and have had the privilege to manage several successful access control companies. As a result, I bring a great deal of experience into my role at AMAG. I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry. Q: How would you describe AMAG’s journey over the last several years and how do you see the future? Sullivan: Prior presidents of AMAG always shared their leadership vision and direction with senior leaders located in the United Kingdom. This had an impact on the full direction of the business, sometimes limiting its ultimate success. Before I became a part of AMAG, these senior leaders that were located in the UK retired, placing for the first time the full management responsibilities of the president. This has allowed me to integrate the business into a single team, with single objectives, and a single vision. We expect to begin to reveal this new vision in the coming weeks. We are excited about the future of AMAG and believe we will surprise the industry with our new products and approach in the coming months and years. Read the entire interview on SecurityInformed.com. NEC EOL Express Cluster V3.3; Upgrade to V4 NEC has announced the discontinuation of the sales of ExpressCluster x R3 software. ExpressCluster is a software solution for High Availability and Remote Disaster Recovery that prevents data loss and protects an IT system. Support for NEC ExpressCluster V3.3 will end on December 31, 2024. AMAG will support NEC 4 and higher. Please contact AMAG Technology Professional Services at proservices@amag.com to transition to NEC 4. AMAG Technology Welcomes Roland Fournier as Vice President, Product Management AMAG Technology announces the hiring of Roland Fournier as Vice President, Product Management. The Vice President, Product Management will serve as the Lead Product Officer of AMAG Technology and is responsible for the vision, development and strategy of all Symmetry™ products. Fournier will oversee the design and manufacturing planning of the AMAG product portfolio, defining our product direction in line with our strategic goals. In leading our product team, Roland will ensure that AMAG's products are leading-edge and competitively positioned, enhancing our already strong product portfolio. Read more. AMAG Technology Appoints Pascal De Zitter as VP of Security & Information Management Solutions AMAG Technology expands executive leadership team with another new role AMAG Technology has hired Pascal De Zitter as the new Vice President of Security & Information Management Solutions (SIMS). This is a newly created role designed to develop, implement and lead a new, soon-to-be-established solutions delivery team. In this pivotal role, the VP of SIMS will generate new opportunities for both our Symmetry CONNECT Identity Management and Symmetry Control Room solutions. This strategic step is in line with AMAG’s overarching goal to drive more opportunities for our channel partners and transform how we conduct business. Our goal is to deliver exceptional value to our customers and solidify our position as an industry leader. Read more. Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the July 2023 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support. Holidays 2023 UK Office August 28, Bank Holiday December 25, Christmas Day December 26, Boxing Day US Office September 4, Labor Day November 23, Thanksgiving November 24, Day after Thanksgiving December 25, Christmas Day

AMAG Technology announces the hiring of Roland Fournier as Vice President, Product Management. The Vice President, Product Management will serve as the Lead Product Officer of AMAG Technology and is responsible for the vision, development and strategy of all Symmetry™ products. Fournier will oversee the design and manufacturing planning of the AMAG product portfolio, defining our product direction in line with our strategic goals. In leading our product team, Roland will ensure that AMAG's products are leading-edge and competitively positioned, enhancing our already strong product portfolio. “I am excited to bring Fournier onboard as the VP of Product Management to lead us forward into our next generation of products. His experience will help us achieve our vision to change the profile of access control,” said AMAG Technology President, David Sullivan. “His role will revive our development, improve our strategy and help coordinate communication across key departments to ensure the success of our Symmetry portfolio of products.” Fournier is responsible for AMAG’s Symmetry product roadmap. “It’s an exciting time to be joining the AMAG team, and I look forward to working with leadership and the product management team to help transform the Symmetry product portfolio to deliver cutting-edge solutions for our customers,” said AMAG Technology Vice President Product Management, Roland Fournier. Fournier was the Senior Director of Product and Solutions at HID Global where he managed a team of product managers and marketers responsible for over 100 products. Before HID Global, he spent 14 years at IDEMIA in senior product management roles. For more information about AMAG Technology or the Symmetry Security Management solution, visit www.amag.com. About AMAG Technology AMAG Technology, an Allied Universal® Company, is a world leader in unified security solutions that help organizations mitigate risk, ensure compliance and provide peace of mind. AMAG manufactures open solutions under the brand of Symmetry™ that include access control, visitor management, identity management, video management, analytics, mobile and intrusion management. AMAG is headquartered in Hawthorne, California with sales and support located throughout the Americas, EMEA and APAC.

AMAG Technology expands executive leadership team with another new role AMAG Technology, an Allied Universal CompanyⓇ, has hired Pascal De Zitter as the new Vice President of Security & Information Management Solutions (SIMS). This is a newly created role designed to develop, implement and lead a new, soon-to-be-established solutions delivery team. In this pivotal role, the VP of SIMS will generate new opportunities for both our Symmetry CONNECT Identity Management and Symmetry Control Room solutions. This strategic step is in line with AMAG’s overarching goal to drive more opportunities for our channel partners and transform how we conduct business. Our goal is to deliver exceptional value to our customers and solidify our position as an industry leader. “I am confident that our new VP of SIMS will strengthen AMAG Technology’s ability to communicate and deliver tailored Symmetry solutions that address the unique needs of our customers,” said AMAG Technology President, David Sullivan. “By aligning the sales and solutions delivery teams, we aim to provide a seamless customer experience and foster long-term partnerships.” De Zitter will manage AMAG’s Application Engineering team, which is responsible for pre-sales support. He will also provide key consultation on translating an organization’s overall business requirements into security system requirements. “I am excited to apply my Symmetry Control Room expertise and leadership skills and build a brand new team that will help transform AMAG’s business,” said AMAG Technology, VP of Security & Information Management Solutions, Pascal De Zitter. De Zitter transitioned to AMAG Technology from G4S, where he was a Solution Manager and Integration Manager for over 11 years. Before G4S, he held managerial roles at Stanley Security and GE Security. For more information about AMAG Technology or the Symmetry Security Management solution, visit www.amag.com. About AMAG Technology AMAG Technology, an Allied Universal® Company, is a world leader in unified security solutions that help organizations mitigate risk, ensure compliance and provide peace of mind. AMAG manufactures open solutions under the brand of Symmetry™ that include access control, visitor management, identity management, video management, analytics, mobile and intrusion management. AMAG is headquartered in Hawthorne, California with sales and support located throughout the Americas, EMEA and APAC.

AMAG Technology Releases Symmetry CompleteView 7.3 AMAG Technology announces the release of Symmetry CompleteView 7.3. The latest release enables remote management and monitoring while retaining the flexibility to leverage on-premise access to data. The updated video management platform also provides camera analytical support, enhanced playback and Web Views. Customers will directly benefit from improvements to predictive storage analytics, enhanced camera analytic event support, and updated search and playback experiences. Read more. AMAG Technology Welcomes Ann Marie Mansfield as Director, Commercial Excellence AMAG Technology expands executive leadership team with new role AMAG Technology announces the hiring of Ann Marie Mansfield as the new Director, Commercial Excellence. The Director, Commercial Excellence is a newly created role designed to develop internal and external programs, lead generation opportunities, and tools to make it easy to do business with AMAG Technology. This strategic move reflects AMAG's commitment to effectively deliver integrated solutions and enhance its customer-focused approach. Read more. Symmetry CONNECT adds Flexibility to Identities, Updates to the Public API, and Onboarding Updates The newest Symmetry CONNECT Identity Management version increases administrators' flexibility when managing identities. In addition, it provides updates to bulk add credentials via the public API and re-enables the onboarding process. Ability to Define Identity Fields by Identity Type Symmetry CONNECT allows an administrator to define what fields should both be displayed and required for an identity. This functionality has been enhanced to allow this selection to be made based on the identity type, employee or non-employee. This enhancement will enable organizations to set up different fields to be collected for an internal identity than for an external identity such as a vendor or contractor. Different types of identities require different information to be collected, and this enhancement allows for that. Read more. In the Boardroom with Ryan Howarth Vice President of Technical Services, Ryan Howarth discusses how AMAG's customer-first philosophy ties into tech support and what changes he's making to improve customer support. He was featured in Security Solution Watch's In the Boardroom. Feedback Needed - Fill Out our Website Survey Please take ONE MINUTE of your time and fill out our short website survey. Your input will help us design our new website. Thank you! AMAG Professional Services Supports End of Life for Windows Server 2012/R2 Need to upgrade from Windows Server 2012 or 2012 R2? AMAG can help! Our ProfessionalServices team is equipped to help you upgrade your server quickly and efficiently. AMAG ProServices will: Upgrade your Operating System Upgrade Symmetry and all Clients Migrate your system to a new server(s) Deliver a plan and oversight to execute your project from beginning to end Provide implementation and post-implementation support Don’t wait! Windows Server 2012 / 2012 R2 support ends October 10, 2023. Contact ProServices today for a quote on how we can help at proservices@amag.com. July 2023 Price List Available This is a reminder that the AMAG price list is now available for download from the Partner Site for North American and LATAM customers. All changes go into effect on July 1, 2023. Microsoft® Security Updates & Symmetry Systems Requirements The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the June 2023 versions. Microsoft Security Updates are available for: v8.x v9.x Hosted Systems These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support. Holidays 2023 UK Office August 28, Bank Holiday December 25, Christmas Day December 26, Boxing Day US Office July 4, Independence Day September 4, Labor Day November 23, Thanksgiving November 24, Day after Thanksgiving December 25, Christmas Day

Get Your Hosted Solutions Tech Update By Matt MacIntosh, Product Manager Hosted Solutions, AMAG Technology The newest Symmetry CONNECT Identity Management version increases administrators' flexibility when managing identities. In addition, it provides updates to bulk add credentials via the public API and re-enables the onboarding process. Ability to Define Identity Fields by Identity Type Symmetry CONNECT allows an administrator to define what fields should both be displayed and required for an identity. This functionality has been enhanced to allow this selection to be made based on the identity type, employee or non-employee. This enhancement will enable organizations to set up different fields to be collected for an internal identity (such as an employee) than for an external identity such as a vendor or contractor. Different types of identities require different information to be collected, and this enhancement allows for that. In addition, fields can not be marked as editable or not-editable, allowing administrators to remove the ability to update select fields via the UI. This allows fields that are updated from an HR feed to be locked and not updateable outside the feed. Public API Updates The Public API has been updated to allow for the bulk update of access associated with identities. With these updates, multiple access groups can be added or removed from multiple identities. This allows for more to be done from a single call, simplifying the interaction between external integrations and CONNECT. In addition, the ability to update the access group's expiration date without providing any additional information has been added, as well as the ability from on-premise customers to increase the rate of calls the Public API will accept. These changes aim to simplify and increase the flexibility of interacting with CONNECT via an external integration. Onboarding Updates The CONNECT onboarding process has been a process that was run once when an access control system was introduced to the system. During this time, all identities in the access control system are either mapped to IDM identities, added to the system, or removed from the access control system. The result is CONNECT and the access control system being entirely in sync. This process has been updated to allow this to be re-enabled and restarted rather than just a one-and-done occurrence. With this enhancement, CONNECT can now address scenarios where the access control system and CONNECT get out of sync, and identities, access groups, or credentials have been added to the access control system and brought up to CONNECT. Coming Soon… Support for Multiple Managers Support for Passport scanning in GUEST Ability to enforce a single active credential Watch for these enhancements in the next blog. To learn more about Symmetry GUEST or Symmetry CONNECT, please contact AMAG’s Business Development team or call 1-800-889-9138.