Investigate and Resolve Incidents

Symmetry Incident Management

Security and safety incidents occur everyday at the workplace, and organizations must proactively investigate and manage them before they escalate into unmanageable and sometimes public predicaments that impact their brand and reputation. Whether it’s a defective light bulb in a parking garage or an active shooter situation, incidents must be properly managed, investigated, analyzed and documented so companies can take the appropriate actions. Understanding how security officers conduct activities throughout the day can help an organization create efficiencies and save money.

Make Smarter Decisions


Efficiently Manage Investigations

Understand how events unfold through configurable questions, instant notifications, Computer-Aided Dispatch and intelligent narratives with site-specific documentation, images and videos.


Make Smarter Decisions

Understand the implications of each action taken during and after every event, allowing you to make informed, data-backed business decisions across resources, staffing and reporting.

I truly believe that what we are going to accomplish in the end will serve not only as a model for all of CHI to emulate but can ultimately be the envy of the industry.

Gregg Dobbs

National Physical Security Manager, Catholic Health Initiatives

IMS-Dashboard - FULL.PNG

Highly Configurable

View pertinent data to see more of what’s important to you in one place.


Efficient Workflows Save Money

Outline workflows that align with corporate policies eliminating costly inconsistencies and inefficient communications.


Audit Trail

Provides a clear audit trail with documentation for event-related incidents


Capture Critical Information

Capture site-specific information using geospatial analysis, perform assessments and notify teams of risk.

With AMAG Technology’s Symmetry Incident Management in place, the development team is able to eliminate cumbersome paperwork and logbooks while increasing the capabilities of the 50 Security Officers



Keep floor plans, images and other site-specific details in one place.

Access Control Integration.PNG

Access Control Integration

Integrates with Symmetry Access Control, allowing alarm events in Symmetry Access Control to be automatically added as events in the Incident Management System.