technical support

We regularly ask our customer, "How did we do?" and, "How could we have done better?"  It is a measure of our commitment to quality relationships that we constantly audit every aspect of our business.

In the USA Technical support is available Monday through Friday from 5:00 am (0500) to 5:00 pm (1700) Pacific Standard Time. AMAG´s Professional Service Engineers are also available for on-site assistance and troubleshooting. For our international markets support is available Monday through Friday from 8:30 am (0830) to 17:30 pm (1730) GMT excluding bank UK holidays. We do offer emergency support during off-hours. Please note that if it is not an emergency, you may be requested to call back during regular business hours.


AMAG is known for innovation and advanced access control and integrated video technology. We also pride ourselves in our long track record delivering Exceptional Customer Service and support to our Symmetry Authorized Resellers. We've recruited some the brightest and best equipped technical sales and support experts available.

Symmetry Authorized Resellers will find a Technical Support page under the secure area of the website. More detailed information, including how to contact the technical support department will be found there. Within this area, you will be able to obtain technical data as well as have access to our knowledge base for up to date information on Symmetry patches and firmware. If you are already logged in, click on the link below. Otherwise, you will need to use the Partner Login located on the homepage and look under Certified Resellers/Technical Support.

Excellence at every level and in every interaction with our partners and customers is our highest objective

AMAG’s technical support department offers a range of free and chargeable services to our Symmetry Authorized Resellers to ensure problems are resolved as quickly as possible.

Contact Us

for more information please contact:
AMAG Technology 154x154


technical support