West Corporation, a premier provider of outsourced communication solutions, specializes in customer acquisition, customer care, and interactive voice response services, as well as conferencing and collection services.
West Corporation headquarters makes its home in Omaha, Nebraska, U.S.A along with nine additional branch offices. Twentyone remote West offices are scattered from Illinois to Texas and east to North Carolina and Florida. One site is also located in Victoria, British Columbia.
With 31 locations to secure, West Corporation demanded a reliable access control solution complete with an integrated badging system. West needed the ability to network numerous sites across the country and monitor and program all access control from the corporate office in Omaha.
West moved their corporate office into a building where Security Equipment, Inc. had previously installed an older AMAG Technology system. After settling in and experiencing the security management system’s reliability first hand, as well as SEi’s outstanding customer service, they compared those two factors to their previous security system in their old building.
“Now West understood they did not have to live with a (security) system they couldn’t rely on,” said Tom Hruby, executive vice president, SEi.
West Corporation Security Manager, Kenneth M. Lewis, chose a AMAG Technology Enterprise unrestricted access control solution with multiNODE 2 controllers and MN-NIC-3 network interface cards based on the reliability of the old system that remained in the building.
The Enterprise access control system provided the ability to function on a nationwide WAN system and the ability to convert different system’s hardware and databases.
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