Symmetry Access Control

Site Support Agreements

AMAG Technology is committed to providing cost-effective, easily-implemented Site Support Agreements (SSA)

An SSA guarantees customers utilizing the Symmetry™ Access Control and Integrated Security System will have complete access to valuable resources and technical support for software upgrades, factory database conversions and other utilities in addition to technical support.

Symmetry™ and an SSA comes standard with a first-year factory warranty. Following the warranty period, your customers can continue access to technical support and software upgrades with the purchase of yearly site support agreements. For more information on our Site Support Agreements click HERE to download our datasheet.

Keeping your Symmetry™ software current safeguards your customer’s system and allows the AMAG Technical Support teams to best provide Excellent Customer Service to your field technicians and support personnel.

Site Support Agreements are a cost-effective solution to keep a Symmetry™ system up-to-date, within technical guidelines and ensure top-tier technical support. To learn more about how to secure your customers investment and critical data, contact your AMAG Regional Sales Manager or ssa@amag.com (USA) or ssa.int@amag.com (International) for more information.

Features

  • Dependable support when you need it.
  • Access to new software features and updates.
  • Access to Professional Services.
  • Reduced software related downtime.
  • Access to expert-level technical resources.
  • Manage expenses by providing predictable system costs.

Benefits

  • FREE software version upgrades.
  • FREE database conversion utility.
  • FREE factory database conversions upon delivery of database.
  • FREE technical support for currently certified technicians.

Site Registration and Activation

Gold Site Support Agreements are included on the Symmetry™ Professional, Enterprise and Global Security Management Systems. Site Support Agreements begin on the date of software activation and end one year from the date of registration. Sites with Symmetry™ Enterprise or Global software are required to stay current with the Site Support Agreement policy.  For additional levels of support please contact insidesales@amag.com for information on how to purchase further benefits.

Site Support Renewal Notification

Third Party Support Policy

Concerning third party support options: AMAG Technical Support, will remain first line of support for all third party products purchased through AMAG, including but not limited to: intrusion, video, Cluster and Fault Tolerant solutions. When a call enters the AMAG support queue the responding Help Desk Technician will ascertain the nature of the issue, and if third party support is required will contact the relevant third party support group on behalf of the reporting Reseller.

The issue will be tracked to conclusion in the same manner as any Symmetry support issue. AMAG Technical Support will stay involved until issue resolution. Third party support is included with the SSA for one year on purchase of a Symmetry Access Control system upon system registration. At the end of this term options may be available to renew third party support. This service is offered through the AMAG SSA department when made available by the relevant Third Party supplier. AMAG strongly encourages our customers to understand and renew 3rd party support options, as they may be required in order for AMAG to receive other manufacturer assistance to fully resolve an issue.